KENNETH NELSON
Las Vegas,NV
Summary
Dedicated manager recognized for enhancing guest experiences and fostering a positive atmosphere. Skilled in prioritization and staff training, committed to delivering exceptional service quality and operational efficiency.
Overview
15
15
years of professional experience
Work History
Manager '22-present/Captain '20-'22/Server '18-'20
Blue Ribbon – The Cosmopolitan
03.2018 - Current
- Oversee daily restaurant operations to ensure consistent service quality and guest satisfaction.
- Train, mentor, and supervise staff; conduct interviews and hiring decisions.
- Develop weekly staff schedules and coordinate buyouts and private dining events.
- Manage inventory, ordering, and vendor systems to maintain optimal stock levels. (Stratton Warren / Okta)
- Collaborate with owners, partners and coworkers during weekly operations calls.
- Address facilities and IT work orders to ensure seamless restaurant operations. (Amadeus / Okta)
- Improve guest experience through feedback review and service enhancements.
Server / Trainer
Yardbird – The Venetian
11.2014 - 02.2018
- Delivered high-level service in a fast-paced, high-volume dining environment.
- Promoted quickly to trainer; coached new hires on menu knowledge and service standards.
- Increased check averages through effective upselling techniques.
- Managed multiple tables while maintaining accuracy and attention to detail.
Bar Manager
Smith’s Bar
11.2012 - 10.2014
- Managed daily bar operations, staff scheduling, inventory, and cash reconciliation.
- Trained bartenders on cocktails, service standards, and compliance procedures.
- Booked and managed live music entertainment.
- Maintained a welcoming, safe, and compliant bar environment.
Server
The Palm Restaurant
10.2010 - 10.2012
- Provided attentive fine-dining service while managing multiple tables.
- Utilized POS systems for order entry, billing, and comps.
- Maintained service consistency through ongoing training and menu knowledge.
Education
Bachelor of Arts - Musical Theater
The Boston Conservatory of Music
Boston, MASkills
- Team Leadership
- Customer Experience
- Staff Training & Development
- Scheduling & Operations
Timeline
Manager '22-present/Captain '20-'22/Server '18-'20
Blue Ribbon – The Cosmopolitan
03.2018 - Current
Server / Trainer
Yardbird – The Venetian
11.2014 - 02.2018
Bar Manager
Smith’s Bar
11.2012 - 10.2014
Server
The Palm Restaurant
10.2010 - 10.2012
Bachelor of Arts - Musical Theater
The Boston Conservatory of Music