Kenneth Nelson
EmployBridge
RALEIGH,NC
6
years of professional experience
Experienced Associate in operating and maintaining various types of machines and systems. Able to utilize technical skills to troubleshoot and resolve customer issues promptly, while maintaining a safe work environment.
Work History
Machine Operator
1 Year 8 Months- Operate machine to ensure efficient production processes and adherence to safety standards.
- Monitor equipment performance, identifying and resolving issues to maintain workflow efficiency.
- Implemented quality control measures, ensuring products met industry standards before shipment.
- Analyze production data to identify trends and recommend process improvements for increased output.
- Routine maintenance on machines, minimizing downtime and ensuring operational reliability.
- Train new operators on equipment usage, safety protocols, and quality assurance practices.
Receive/Shipping Coordinator
2 Months- Coordinated with shipping personnel to ensure timely dispatch of outbound deliveries.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Received and inspected incoming shipments for accuracy and quality compliance.
- Double checked records, daily reports, and inventory transactions for correct information.
Customer Service Representative
2 Years 9 Months- Provided customer support through phone, email, and chat channels to resolve inquiries promptly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company's needs.
- Provided customer satisfaction by addressing concerns and providing accurate information.
Education
High School Diploma
Certificate of Completion - Business Administration
Skills
Machine troubleshooting
Quality control
Attention to detail
Workplace safety
Problem-solving
Teamwork and collaboration
Effective communication
Strong work ethic
Timeline
Machine Operator
EmployBridge
12.2024 - CurrentRead More
Receive/Shipping Coordinator
PARAMOUNT STAFFING
10.2024 - 12.2024Read More
Customer Service Representative
Charter Spectrum
10.2020 - 07.2023Read More
Crossroads Charter High School
High School Diploma
Read More
Brookstone College of Business
Certificate of Completion from Business Administration
Read More