Kenneth Nichols
San Antonio,TX
Summary
To obtain employment within this company Authorized to work in the US for any employer Versatile Mechanic with advanced knowledge of Diagnostic and Electrical systems. Adept in all aspects of preventive maintenance. Expert navigator of complex automobile systems and customer interactions. Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. With Prior experience in Mechanics and auto parts I am very confident in my abilities to help both DIY and Commercial customers find the parts they for the project they are working on along with the ability to assist in store operations when needed.
Overview
17
17
years of professional experience
Work History
Diesel Mechanic
Shuttle Bus Leasing
San Antonio, TX
08.2021 - Current
- Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Utilized computer programs and visual inspections to diagnose problems with brakes, steering and transmissions.
- Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Operated specialty equipment, standard tools and gauges to complete assessments and repairs.
- Evaluated vehicle systems to assess function and uncover defects.
- Installed new vehicle systems and components.
- Tracked findings and actions taken in computer system.
- Conducted successful road service for remote breakdowns and verified safe and operational return of company's equipment.
- Diagnosed and performed accurate repair on brakes, engines, suspensions, drive trains and transmission clutches.
- Diagnosed systems by troubleshooting malfunctions and tracing problems.
- Removed malfunctioning parts and repaired components or installed new ones.
- Repaired electrical wiring harness, starting and charging systems.
Owner
Bike Doctor LLC
Tucson, AZ
08.2018 - 04.2021
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Determined parts needed for specific jobs and placed parts orders.
- Installed new tires and wheels to repair flats, damage or wear.
- Identified fluid leaks from engine oil, gear oil, coolant and fuel to determine root cause and repair.
- Replaced brake pads and brake systems, allowing riders to stop quickly and safely.
- Restored major systems in motorcycles and similar vehicles from cooling systems to fuel systems.
- Consulted customers to explain suggested repairs and gain approval before beginning work.
- Inspected and changed out electrical system wiring.
Store Manager
O'Reilly Auto Parts
Tucson, AZ
09.2015 - 05.2019
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Security / Door Man
Junction house Pub
Lansdale, PA
01.2014 - 04.2015
- Worked successfully with diverse group of coworkers to accomplish goals of maintaining a friendly and safe atmosphere for all guest.
- Verified IDs for legal age prior to admission into premises.
- Confirmed people were not visibly intoxicated prior to entering premises.
- Refused admission to known troublemakers.
- Administered crowd control and broke up disturbances without appearing threatening or intimidating.
- Utilized exceptional interpersonal skills to professionally diffuse altercations.
- Planned comprehensive security plans with security team to provide optimal security coverage of establishment.
Sales Marketing
Helm Fencing Inc
Lansdale, PA
01.2008 - 04.2015
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Performed research to analyze customer behavior, purchasing habits, trends and preferences.
- Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
Telemarketing Rep
Padco
Warrington, PA
10.2011 - 05.2014
- Maintained and recorded customer information in database.
- Presented information about membership details and purchase advantages.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Broke down objections using friendly, persuasive strategies.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
Education
High School Diploma -
Hudson High School
Hudson, WI04.2003
Skills
- Brakes and tires
- Vehicle system analysis
- Oil service
- Solid independent worker
- Employee supervision and motivation
- Store opening and closing procedures
- Store operations oversight
- Outstanding communication skills
- Shift checklists
- Accurate cash handling
- Retail inventory management
- Sales professional
- Commercial sales experience
- Commercial strategy implementation
- Team growth
- Effective customer communication
- Performance reviews
- Sales tracking
Languages
English
Native/ Bilingual
Timeline
Diesel Mechanic
Shuttle Bus Leasing
08.2021 - Current
Owner
Bike Doctor LLC
08.2018 - 04.2021
Store Manager
O'Reilly Auto Parts
09.2015 - 05.2019
Security / Door Man
Junction house Pub
01.2014 - 04.2015
Telemarketing Rep
Padco
10.2011 - 05.2014
Sales Marketing
Helm Fencing Inc
01.2008 - 04.2015
High School Diploma -
Hudson High School