Kenneth Nickerson
Orlando,FL
Summary
Dynamic leader with a proven track record at CubeSmart Self Storage, enhancing training programs and driving significant business growth. Expert in comprehensive training presentation and relationship building, I've transformed operational efficiency and fostered team cohesion. My strategic vision and analytical problem-solving have consistently elevated employee development and client satisfaction.
Overview
15
15
years of professional experience
Work History
Field Training Specialist/General Manager
CubeSmart Self Storage
12.2017 - 01.2025
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Prepared presentations for online and remote instruction.
- Documented participation and evaluated learning for each participant.
- Promoted a culture of continuous improvement by encouraging open dialogue around potential enhancements to existing field training offerings.
- Utilized a variety of instructional methods to accommodate diverse learning styles among participants in field training courses.
- Evaluated individual progress and provided constructive feedback to help employees achieve their career goals.
- Contributed significantly towards the establishment of standardized procedures governing all aspects of employee development initiatives.
- Served as a subject matter expert in various areas related to the organization''s core competencies, sharing valuable insights with colleagues and trainees alike.
- Streamlined operational processes by implementing best practices.
- Fostered a culture of accountability for improved team cohesion and morale.
- Reviewed financial reports to identify trends for strategic adjustments.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Human Resources Specialist
DMC Orlando/ATT Vendor
05.2016 - 12.2017
- Facilitated performance review process by coaching managers on constructive feedback techniques.
- Streamlined hiring process by creating structured interview guides and assessment tools.
- Developed and implemented employee engagement initiatives to foster positive workplace culture.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
Store Manager
ABC Fine Wine & Spirits
08.2009 - 04.2016
- Motivated staff to achieve store goals for enhanced sales productivity.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Education
Associate of Science - Engineering Mechanics
Unversity of Central Florida
Orlando, FLHigh School Diploma -
Naples HighSchool
Naples, FL05-2005
Skills
- Comprehensive Training Presentation
- Assessment tools
- Learning management systems
- Training documentation
- Effective Solution Development
- Time management
- Detail-Oriented Analysis
- Analytical Problem-Solving
- Reliability
- Team collaboration
- Effective communication
- Relationship building
Timeline
Field Training Specialist/General Manager
CubeSmart Self Storage
12.2017 - 01.2025
Human Resources Specialist
DMC Orlando/ATT Vendor
05.2016 - 12.2017
Store Manager
ABC Fine Wine & Spirits
08.2009 - 04.2016
Associate of Science - Engineering Mechanics
Unversity of Central Florida
High School Diploma -
Naples HighSchool
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