Kenneth Nixon
Douglassville,PA
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
28
28
years of professional experience
Work History
General Manager
John Kennedy Ford Of Phoenixville
04.2017 - Current
- Managed budget implementations, employee reviews, training, schedules.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Utilized reports, analyzed information and monitored trends to identify opportunities.
- Displayed financial responsibility through P&L management.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Interviewed, hired, trained and promoted associates to support operations and company growth.
- Trained team members in successful strategies to meet operational and sales targets.
General Sales Manager
John Kennedy Ford Of Conshocken
07.2016 - 04.2017
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Maintained extensive knowledge of company products and services.
- Organized promotional events and interacted with community to increase sales volume.
- Supervised sales team of 18 people, stepping in to support employees and deliver smooth sales processes for clients.
General Sales Manager
Chapman Ford Of Northeast Philadelphia
03.2014 - 07.2016
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
Internet Sales Manager
Chapman Ford Of Northeast Philadelphia
03.2010 - 03.2014
- Responded to internet inquiries and phone calls in timely matter.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Kept detailed records of sales and contracts.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Updated company website with deals and product packages.
- Built relationships with customers and community to establish long-term business growth.
Automotive Sales Manager
Chapman Ford Of Northeast Philadelphia
03.2007 - 03.2014
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
Automotive Finance Manager
Chapman Ford Of Northeast Philadelphia
12.2006 - 03.2007
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
Automotive Sales Consultant
Chapman Ford Of Northeast Philadelphia
02.2004 - 12.2006
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Prepared purchased vehicles and completed final delivery checks.
Finance Assistant
Chapman Ford Of Northeast Philadelphia
10.2003 - 02.2004
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Reported financial data and updated financial records in ledgers and journals.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Managed office inventory and ordered new supplies when items were running low.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Provided exceptional service to customers requiring assistance such as account questions.
- Evaluated office processes, making suggestions to improve efficiency.
Area Manager
McDonald's Restaurant
10.2000 - 10.2003
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
Restaurant General Manager
McDonald's Restaurant
09.1998 - 10.2000
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Reconciled cash and credit card transactions to maintain accurate records.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Led and directed team members on effective methods, operations and procedures.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
Education
No Degree - Accounting And Business Management
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Bodine High School For International Affairs
Philadelphia, PA06.1998
Skills
- Vendor Negotiations
- Total Quality Management
- Sales Team Development
- Product Analysis
- Sales Expertise
- Supervision and Training
- Process Improvement
- Time Management
- Staff Motivation
- Safety Protocols
- Dealership Management
- Staff Management
- Customer Experience
- Performance Evaluations
- Leadership
- Negotiation
Timeline
General Manager
John Kennedy Ford Of Phoenixville
04.2017 - Current
General Sales Manager
John Kennedy Ford Of Conshocken
07.2016 - 04.2017
General Sales Manager
Chapman Ford Of Northeast Philadelphia
03.2014 - 07.2016
Internet Sales Manager
Chapman Ford Of Northeast Philadelphia
03.2010 - 03.2014
Automotive Sales Manager
Chapman Ford Of Northeast Philadelphia
03.2007 - 03.2014
Automotive Finance Manager
Chapman Ford Of Northeast Philadelphia
12.2006 - 03.2007
Automotive Sales Consultant
Chapman Ford Of Northeast Philadelphia
02.2004 - 12.2006
Finance Assistant
Chapman Ford Of Northeast Philadelphia
10.2003 - 02.2004
Area Manager
McDonald's Restaurant
10.2000 - 10.2003
Restaurant General Manager
McDonald's Restaurant
09.1998 - 10.2000
No Degree - Accounting And Business Management
Community College of Philadelphia
High School Diploma -
Bodine High School For International Affairs
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