Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Oliven

Oklahoma City,OK

Summary

Dynamic leader with a proven track record at Lowes Home Improvement, adept in enhancing team productivity and efficiency by over 30%. Skilled in inventory control and employee development, I excel in creating safe, organized environments that foster customer satisfaction and team collaboration. My approach emphasizes motivational coaching and strategic problem-solving, driving significant improvements in operational outcomes.

Professional with strong background in supervisory roles, equipped to manage overnight operations seamlessly. Skilled in conflict resolution, staff training, and operational efficiency. Known for fostering team collaboration, maintaining high standards, and driving results even in dynamic environments. Demonstrates flexibility and reliability, ensuring smooth transitions and consistent performance.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Developed leadership and problem-solving skills in fast-paced, overnight work environment. Focused on managing teams, ensuring safety, and maintaining operational efficiency. Looking to transition into new field utilizing these transferable skills.

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

21
21
years of professional experience

Work History

Overnight Supervisor Stocking

Lowes Home Improvment
03.2016 - 09.2021
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Supervised personnel working overnight in Type area to support safe operation and maximize productivity efficiencies.
  • Supported efficient store opening procedures each morning through thorough preparation of all necessary materials and resources.
  • Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
  • Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
  • Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
  • Evaluated employee progress towards individual goals as well as overall team performance metrics, using data-driven insights to inform decision-making processes related to staffing assignments or performance management initiatives.
  • Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Flooring Sales Specialist

Lowes Home Improvment
02.2015 - 12.2015
  • Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
  • Drove team revenue totals by bringing in top sales numbers.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
  • Discussed pricing, additional charges, and payment plans during sales process.
  • Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
  • Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
  • Assisted customers with selecting appropriate floor types and styles.
  • Implemented comprehensive employee training programs that improved staff knowledge of products, sales techniques, and customer service skills which resulted in higher overall performance levels.
  • Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
  • Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
  • Collaborated with installation teams to ensure timely completion of projects and high-quality results.
  • Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
  • Managed inventory levels efficiently to avoid stock shortages or overstocking situations that could affect sales performance.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Outside Sales Associate

Lowes Home Improvment
03.2010 - 01.2015
  • Conducted product demonstrations and presentations for potential customers, showcasing product features and benefits.
  • Streamlined sales processes by implementing time-saving administrative tools which reduced paperwork burden on team members.
  • Regularly monitored sales performance against established goals, making adjustments as needed to ensure consistent achievement of targets throughout the year.
  • Exceeded sales targets consistently by implementing effective territory management plans and optimizing sales routes.
  • Trained new Outside Sales Associates on best practices for successful selling techniques, improving team performance overall.
  • Utilized CRM software effectively to manage client information, track communication history, and schedule follow-ups for increased efficiency.
  • Increased sales revenue by cultivating strong relationships with clients and identifying their needs.
  • Achieved higher levels of customer trust by providing accurate product knowledge along with excellent communication skills.
  • Enhanced customer satisfaction by promptly addressing concerns and finding effective solutions to problems.
  • Contributed to the development and execution of sales training programs enhancing overall team performance.

Mental Health Technician

Red Rock Behavioral Services
03.2001 - 01.2009
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
  • Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
  • Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
  • Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
  • Managed crisis situations effectively, ensuring safety of all involved.
  • Ensured compliance with health and safety protocols, maintaining safe environment for patients and staff.
  • Enhanced therapeutic environment by maintaining clean and organized patient area.
  • Supported patients in daily activities, promoting independence and skill-building.
  • Documented patient progress comprehensively, enabling tailored treatment adjustments.
  • Provided emotional support to patients, helping them cope with mental health challenges.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Maintained patient records, documenting changes in patient condition.
  • Charted on each patient daily.
  • Provided therapeutic activities to assist with patient development.
  • Took and monitored vital signs, administered medications, and managed patient behavior.

Education

Diploma - Science

Capital Hill High School
Oklahoma City, OK
05.1992

Skills

  • Workplace safety
  • Employee motivation
  • Scheduling expertise
  • Customer service
  • Attention to detail
  • Goal oriented
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Training and mentoring
  • Team building
  • Safety protocols
  • Coaching and mentoring
  • Staff discipline
  • Conflict resolution
  • Analytical thinking
  • Policy and procedure development
  • Task delegation
  • Processes and procedures
  • Public speaking
  • Complex Problem-solving
  • Documentation and reporting
  • Workflow management
  • Inventory control
  • Employee development
  • Staff development
  • Risk management
  • Project planning
  • Waste reduction
  • Data analytics
  • Software experience
  • Department organization
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills

Timeline

Overnight Supervisor Stocking

Lowes Home Improvment
03.2016 - 09.2021

Flooring Sales Specialist

Lowes Home Improvment
02.2015 - 12.2015

Outside Sales Associate

Lowes Home Improvment
03.2010 - 01.2015

Mental Health Technician

Red Rock Behavioral Services
03.2001 - 01.2009

Diploma - Science

Capital Hill High School

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Kenneth Oliven