Kenneth Olson
CHESAPEAKE,VA
Summary
Multitasking Clinic Supervisor with a background ensuring courteous service to service recipients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Clinical Program Supervisor
Chesapeake Integrated Behavioral Healthcare
06.2018 - Current
- Enhanced patient outcomes by implementing evidence-based clinical programs and optimizing treatment protocols.
- Streamlined program management processes for improved efficiency and reduced operational costs.
- Collaborated with multidisciplinary teams to develop best practices for patient-centered care delivery models.
- Coordinated internal audits to ensure adherence to established quality standards and regulatory requirements throughout program operations.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Implemented new policies and educated staff on changes.
- Managed a kitchen unit that passed all Department of Health reviews and obtained a Food Safety Manager certification to manage the kitchen according to national and local standards.
- Oversight of transportation services for the program and vehicle maintenance for the entire agency.
Mental Health Long Term Services Administrator
Chesapeake Integrated Behavioral Healthcare
09.2011 - 06.2018
- Oversight of the Mental Health Skill-building Services (MHSS) program, the Program of Assertive Community Treatment (PACT), the Adult Mental Health Case Management program, and the Psychosocial Rehabilitation Program.
- Within these programs are included Telepsychiatry Support, Peer Support Services, Enhanced Care Coordination, Transportation/Fleet management, state mental health hospital liaison/patient discharge services, forensic services and a small supported employment program.
- Additionally, actively involved with Elizabeth River Properties of Chesapeake acting as the Admissions Coordinator.
- Experienced working in the City of Chesapeake Emergency Operations Center.
- Involved with the development of the behavioral health docket with the City of Chesapeake General District Court.
- Involved with the Hampton Roads Regional Jail grant to obtain mental health services for prisoners diagnosed with serious mental illness.
Program Supervisor
Chesapeake Integrated Behavioral Healthcare
07.2002 - 09.2011
- Provided supervision and oversight of the adult mental health case management services program which included state hospital liaison services and small unit of clinicians who provided mental health support services.
- Increased program efficiency by streamlining processes and implementing time-saving strategies.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Developed strong relationships with community partners to secure resources and support for various programs.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
Clinician III
Chesapeake Integrated Behavioral Healthcare
09.2000 - 07.2002
- Senior case manager with supervision of four case managers. Assisted the program supervisor with assigned activities, quality assurance of client records, created productivity reports and oversight of discharge activities related to state mental health facilities.
- Worked with individuals being discharged form state hospitals who had forensic involvement such as those designated at not guilty by reason of insanity or unrestorable incompetent to stand trial.
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
- Provided supervision to interns and practicum students during their training rotations in the clinic setting.
Clinician II
Chesapeake Integrated Behavioral Healthcare
08.1992 - 09.2000
- Worked as a clinician in the Mental Health Case Management program.
- Provided case management services to individuals diagnosed with serious mental illness with a caseload that varied between 40 and 54 individuals.
- Worked with individuals to create individualized service plans, documented services and quarterly reviews of the service plan.
- Enhanced interdisciplinary collaboration for better patient care through effective communication and teamwork.
- Reduced hospital readmissions with comprehensive discharge planning and follow-up care coordination.
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
Community Support Advocate
Hampton-newport News Community Service Board
06.1989 - 08.1992
- Provided direct services for individuals diagnosed with mental illness, sometimes with co-occurring substance abuse and/or intellectual disabilities, in a residential program.
- Most individuals on caseload were deaf so received three years of sign-language training in order to provide services to these individuals.
- Provided skill-building activities, assisted with social recreational outings, and supportive counseling.
- Created and maintained relevant treatment plans and reviewed them at least quarterly with the service recipient.
- Oversight of a special residential transition program funded by the Veterans Administration for one year.
Direct Support Technician
The Pines Residential Treatment Center
01.1989 - 06.1989
- Worked as a direct support technician on the adolescent male sex offenders intake unit.
- Worked on other adolescent male sex offender units, including the transitional housing unit, as needed.
- Provided positive modeling, provided support, monitored day or evening activities, escorted individuals on community outings, and provided individual monitoring when needed.
- Participated in the creation and implementation of individualized service plans.
Receiving Clerk
Stein Mart
05.1982 - 10.1988
- Involved in the opening of a Stein Mart department store including painting, receiving and stocking merchandise, building displays and taking inventory.
- Was hired to remain in the receiving department to unload trucks, receive merchandise, price merchandise, stock merchandise of the floor, and pack merchandise to send to other stores.
- Assisted with the construction of store displays and general maintenance in the building.
- Occasionally provided direct customer service in the mens or home goods departments.
Education
Master of Science - Clinical Psychology
University of South Alabama
Mobile, AL10.1988
Bachelor of Arts - Psychology
University of South Alabama
Mobile, AL05.1986
Skills
- Team Leadership
- Analytical Skills
- Project Management
- Attention to Detail
- Problem Solving
- Budget Management
- Training and Mentoring
- Regulatory Compliance (DBHDS, HIPAA, DMAS)
Certification
QMHP-A
Food Safety Manager
First Aid/CPR
All courses completed to work in a FEMA Emergency Operations Center
Timeline
Clinical Program Supervisor
Chesapeake Integrated Behavioral Healthcare
06.2018 - Current
Mental Health Long Term Services Administrator
Chesapeake Integrated Behavioral Healthcare
09.2011 - 06.2018
Program Supervisor
Chesapeake Integrated Behavioral Healthcare
07.2002 - 09.2011
Clinician III
Chesapeake Integrated Behavioral Healthcare
09.2000 - 07.2002
Clinician II
Chesapeake Integrated Behavioral Healthcare
08.1992 - 09.2000
Community Support Advocate
Hampton-newport News Community Service Board
06.1989 - 08.1992
Direct Support Technician
The Pines Residential Treatment Center
01.1989 - 06.1989
Receiving Clerk
Stein Mart
05.1982 - 10.1988
Master of Science - Clinical Psychology
University of South Alabama
Bachelor of Arts - Psychology
University of South Alabama
QMHP-A
Food Safety Manager
First Aid/CPR
All courses completed to work in a FEMA Emergency Operations Center
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