Summary
Overview
Work History
Education
Skills
Certification
Attributes
Timeline
Kenneth O. Okoro

Kenneth O. Okoro

Pflugerville,Texas

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Proven ability to identify opportunities for technological enhancements and implement effective solutions. Skilled at leveraging new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments and consistently drives technological advancements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor

Elliott Electric Supply
07.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Operations specialist 1

AON
09.2022 - Current
  • Process improvement
  • Assist operation manager in planning, organizing and coordination of operations
  • Workflow management
  • Documentation
  • Ensuring employee gets it benefit registration as at when due
  • Educating employees on the different benefit types available to them

Business Analyst

Boston Consulting Group
07.2022 - Current
  • Work with diverse stakeholders to elicit goals and requirements and translate into high-quality deliverables including analysis of alternatives, use cases, user journeys, business context diagram, and process flows
  • Manage parallel initiatives and provide project insights through use of roadmaps, business cases, schedules, metrics, and work breakdown structure
  • Provide client briefings on technology, market trends, and recommendations
  • Work cross-functionally across client business units, program and product management, and Agile teams
  • Lead and facilitate client-facing and internal team meetings to produce meaningful results, preparing agendas and tracking action items
  • Perform risk management activities, to include providing mitigation strategies
  • Build executive level presentations and status reports
  • Support long term planning, vendor engagement working sessions, and facilitate workshops when required
  • Prioritize development backlog, planning releases, planning sprints, and driving requirements/user stories
  • Monitor projects through the SDLC process using the Agile/SCRUM methodology
  • Solely responsible for eliciting requirements using interviews, documents analysis, requirements workshops and Joint Application Development (JAD) Sessions, business process descriptions and workflow analysis
  • Lead the effort to effectively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional Requirements Document, Business Requirements Document, Use Cases, Process Flow Diagrams, GUI Interface designs (Mock-up screens)
  • Work independently with users to define concepts and clarify Functional and Non-functional requirements on a daily basis
  • Work with end-users to interpret the customer business needs and translate them into application and Non-functional requirements
  • Facilitate Joint Application Development (JAD), and Requirements Gathering sessions with Stakeholders, SME’s and System Owners in order to capture business rules, processes and system requirements for various projects
  • Serves as the SME for Software Change Request Process (SCR) in order to effectively manage change requests for various applications
  • Utilizes MS Visio to create various flow charts, Use Cases and sequence diagrams to provide detailed outline of the various actors of the system and how the various systems interacted
  • Gathered and documented the architectural plans for migrating a Loan processing system from a legacy platform to J2EE architecture
  • Utilizes Rational Unified Process (RUP) for streamlining the team’s development activities
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Assists in developing test plans, test cases and performed User Acceptance Testing (UAT)
  • Traces the functional requirements through the stages of the SDLC to ensure that the requirements were fully implemented

Scrum Master / Business Analyst

Boston Consulting Group
05.2021 - 07.2022
  • Guide the team’s operations by facilitating ceremonies (e.g., daily standup, sprint planning) and instilling Agile principles into daily activities to ensure smooth functioning of the delivery team
  • Facilitate internal and external communications (e.g., task coordination, progress tracking/reporting, dependency management)
  • Work with development team to drive team velocity
  • Manage and plan development team capacity
  • Coach and Train development team and business stakeholders on Definition of Ready and Definition of Done as applicable
  • Coach and mentor development team members around Agile methodologies
  • Develop training plans
  • Identify team training and tool needs
  • Understand, identify, and encourage behaviors necessary to drive maturity in an agile environment
  • Demonstrate the ability to build trust and cohesion with the development team(s)
  • Work with the Program Manager to define quality measures for each sprint; define critical success factors for the development team

Business Analyst

Ageatia Global Solutions
03.2019 - 04.2021
  • Evaluate incoming requests for Information Technology (IT) Projects with stakeholders and present to IT cross-functional teams
  • Gather and document requirements and business processes in the form of user stories from business managers, stakeholders, subject-matter experts (SMEs) and technical experts
  • Facilitate client-facing workshops, demonstrations, and presentations
  • Engage with technical and testing leads to ensure delivery of requirements within project scope
  • Analyze functional requirements for development readiness and testability with the SCRUM team
  • Understand the integration and data consumption patterns between various systems, current/future state, user stories, and process flows to support project team members
  • Prepare project artefacts including use cases, user stories, workflows, process flows, and other documents as deemed necessary in consultation with PMs and in alignment with project methodology chosen
  • Participate in requirement change requests and testing as needed
  • Track and maintain requirements backlog for availability into subsequent projects
  • Lead the effort to effectively communicate and collaborate with external and internal customers to analyze information needs and capture functional requirements for a Business Process Re-engineering project (BPR) project
  • Worked independently with users to define concepts, clarify Functional and Non-Functional requirements in order to translate them into application and operational requirements
  • Conducted monthly application review meetings with End Users, to gather and document business needs and translated them into functional requirement document (FRD)
  • Administered Requirement Change Request Process (RCR) and Software Change Requests (SCR) for effectively managing all software change requests
  • Collaborated with developers and subject matter experts (SME’s) to establish technical vision and analyze tradeoffs between usability and performance needs
  • Clarified issues with developers during efforts to validate designs and functional specifications
  • Provided Business Analysis support and process improvement recommendations and supported the implementation of application enhancement
  • Assisted in developing and documenting Business Requirements, Functional Requirements, and Test Cases for the Loan Origination System (LOS) project
  • Analyzed user needs and determined requirements to anticipate and resolve issues and find solutions by means of automated systems
  • Collaborated with project manager in tracking and managing project development process following the Waterfall based SDLC process
  • Responsible for preparing Minutes of Meetings, Agendas and other documentation that captured decisions made and provided support to the team throughout all phases of the Software Development Lifecycle (SDLC)
  • Developed business process documentation, supporting documentation which including policies, procedures, references, specific and general instructions, navigation manuals, user guides, job aids and related/required documentation
  • Prioritizing development backlog, planning releases, planning sprints, and driving requirements/user stories

Education

Post Graduate Program - Data Analytics And Business Analysis

University of Texas At Austin, Austin, TX
08.2024

Bachelor’s - Civil Engineering

University of Port Harcourt
01.2016

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation

Certification

  • R. COREN, The Council for the Regulation of Engineering in Nigeria
  • SMAC, Scrum Master Agile Certified
  • APRA, Accredited Project Requirement Analyst

Attributes

  • The ability to communicate and drive requirements ideas and plans clearly.
  • Confident presentation ability.
  • Maintain good relationships with clients/vendors and project personnel.
  • The ability to develop tasks and work within budgets and to deadlines.
  • Ability to work effectively in a team.
  • Good oral and written communication skills.
  • Proficiency in Microsoft Teams, Project Management, Jira and Confluence, MS Visio, Draw.io, Office 360, SQL, Scrum/Agile methodologies.
  • Target driving and goal oriented.

Timeline

Supervisor - Elliott Electric Supply
07.2023 - Current
Operations specialist 1 - AON
09.2022 - Current
Business Analyst - Boston Consulting Group
07.2022 - Current
Scrum Master / Business Analyst - Boston Consulting Group
05.2021 - 07.2022
Business Analyst - Ageatia Global Solutions
03.2019 - 04.2021
University of Texas At Austin - Post Graduate Program, Data Analytics And Business Analysis
University of Port Harcourt - Bachelor’s, Civil Engineering

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Kenneth O. Okoro