Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kenneth Osborne

Northville,MI

Summary

Highly effective Account Manager bringing comprehensive background managing top accounts for wide variety of companies in various industries. Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Service-oriented Sales Manager with more than 30 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.

Work History

Sales Director/Account Manager

Die Services International
Belleville, MI
01.2010 - 08.2022
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Negotiated prices, terms of sale and service agreements.
  • Monitored market activity and quoted pricing to maintain healthy profit margins.
  • Created sales contacts with on- and off-premise accounts.
  • Maintained central database of key contacts, risk ratings, financial impact and key issues.
  • Attracted 25 new accounts in 3 year's through targeted client development.

Sales Director/Account Manager

Richard Tool & Die
New Hudson, MI
05.2001 - 08.2022
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Negotiated prices, terms of sale and service agreements.
  • Created proposals for new and repeat customer business transactions.
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Created sales contacts with on- and off-premise accounts.
  • Managed portfolio of 40 accounts totaling $25,000,000 in sales.

Engineering Manager/Director of Sales

Arrowsmith International
Southfield, MI
01.1984 - 03.2001
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Accomplished multiple tasks within established timeframes.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Tool Die Maker

Detroit Gage & Tool
Detroit, MI
02.1978 - 07.1984
  • Computed dimensions, shapes and specific sizes for dies based on design outlines.
  • Conceptualized and designed new products using computer software and 3D imaging to assess validity.
  • Adjusted and ground dies, tools and parts after production to assure quality control and usability.
  • Polished and refined tool surfaces, both flat and contoured using abrasive stones, power grinders and emery cloths.

Education

Associate of Applied Science - Industrial Manufacturing

Schoolcraft College
Livonia, MI
05.1984

Skills

  • Customer Complaint Resolution
  • Bid Request Management
  • Sales Program Coordination
  • Persuasive Negotiations
  • Site Visits
  • Promotions and Marketing Strategies
  • Client Base Retention
  • New Business Generation
  • Customer Portfolio Management
  • Customer Service and Assistance
  • Strategic Account Development
  • Supplier Relations
  • Manufacturing Engineering
  • Accounts Payable and Accounts Receivable
  • Special Assignments

Accomplishments

Key member of team that secured long term agreement with General Motors for Progressive Dies.


As Sales Director received supplier code from Chrysler in first year that has resulted in over 20 years of business with them.


12 years ago Richard Tool purchased the old Republic Die & Tool and renamed it Die Services International which had zero revenue. Today they have sales exceeding 25 million and a leader in the Service stamping industry.

Timeline

Sales Director/Account Manager

Die Services International
01.2010 - 08.2022

Sales Director/Account Manager

Richard Tool & Die
05.2001 - 08.2022

Engineering Manager/Director of Sales

Arrowsmith International
01.1984 - 03.2001

Tool Die Maker

Detroit Gage & Tool
02.1978 - 07.1984

Associate of Applied Science - Industrial Manufacturing

Schoolcraft College

Similar Profiles

  • Kenneth Osborne

    Kenneth OsborneKenneth Osborne

    Sales Director/Account Manager at Die Services InternationalSales Director/Account Manager at Die Services International

  • Gilbert BANIAGA

    Gilbert BANIAGAGilbert BANIAGA

    Production Line Leader at P & F Tool and Die Magna InternationalProduction Line Leader at P & F Tool and Die Magna International

  • Arshad Ali

    Arshad AliArshad Ali

    Facilities Manager at Massiv Die-Form- Cosma Division of Magna InternationalFacilities Manager at Massiv Die-Form- Cosma Division of Magna International

  • Rima Baalbaki

    Rima BaalbakiRima Baalbaki

    3rd Grade Elementary Teacher at Taylor Exemplar Academy3rd Grade Elementary Teacher at Taylor Exemplar Academy

  • Iyioluwa Akinyemi

    Iyioluwa AkinyemiIyioluwa Akinyemi

    Volunteer at Northville Academic GamesVolunteer at Northville Academic Games

CREATE PROFILE
Kenneth Osborne