Kenneth Ottens
Santa Ana,CA
Summary
Hardworking and versatile manufacturing professional with a strong background in fabrication, installation, and customer service. Demonstrated success working in fast-paced, high-volume environments where precision, efficiency, and attention to detail are essential. Experienced in reading blueprints, verifying measurements, and modifying products on-site to ensure exact fit and performance. Skilled in communicating with customers, managing deliveries, handling on-site adjustments, and ensuring final installation meets quality and design specifications. Committed to maintaining workflow efficiency and delivering high-quality craftsmanship.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head Installer
Sunshine Awning
Santa Ana, CA
01.2015 - 02.2025
- Collaborated with sales and design teams to ensure seamless project execution from start to finish.
- Implemented best practices for efficient installations, resulting in higher customer satisfaction ratings.
- Led a team of installers, ensuring timely completion of projects and maintaining high levels of customer satisfaction.
- Enhanced installation efficiency by streamlining processes and optimizing team workflow.
- Utilized industry-specific tools and equipment proficiently to complete installation tasks in accordance with established guidelines effectively.
- Facilitated clear communication among team members, promoting a collaborative environment that fostered problem-solving capabilities.
Freight Associate / Order Fulfillment
The Home Depot
Hilo, HI
12.2016 - 06.2018
- Processed incoming freight and ensured timely, accurate stocking of merchandise.
- Coordinated customer order fulfillment and staged materials for pick-up and delivery.
- Operated forklifts and pallet jacks to move and organize freight in a high-volume setting.
- Maintained inventory control using scanners and internal systems.
- Worked with cross-functional teams to meet company fulfillment goals and safety standards.
Installer / Driver / Technician
Blinds by Jeff
Orange, CA
11.2012 - 08.2015
- Delivered and installed custom blinds and window treatments.
- Verified accuracy of orders and ensured correct installation on-site.
- Managed customer payments and provided service receipts.
On-call Delivery Driver / Fabricator
Crystal Creations
Anaheim, CA
01.2013 - 01.2014
- Delivered glass and crystal products to clients and job sites.
- Performed on-site modifications and assisted with installations.
Education
High School -
Costa Mesa High School
Costa Mesa, CASkills
- Fabrication & Assembly: Experience working with a variety of materials and tools to construct and assemble products according to technical drawings, blueprints, or customer specifications Proficient in using hand tools, power tools, and cutting equipment
- Measurement & Quality Control: Accurately take and verify measurements to ensure products fit within precise tolerances Experienced in pre-installation and post-installation inspections to uphold quality standards
- Product Modification in the Field: Skilled in assessing fit issues and making precise on-site modifications using appropriate tools and techniques to ensure functionality without compromising product integrity
- Installation Layout & Planning: Able to read and interpret technical diagrams and organize site layout for efficient installation Coordinate with team members to streamline workflow and reduce downtime
- Customer Interaction & Service: Act as a liaison between customers and company, clearly explaining installation plans, addressing questions or concerns, and ensuring satisfaction with final product delivery
- Delivery Coordination & Job Site Preparation: Schedule and manage deliveries, ensuring products arrive on time and in proper condition Prepare job sites with tools, materials, and safety measures for smooth execution
- Tool & Equipment Management: Maintain an organized inventory of tools, ensuring all required equipment is available, functional, and safe for use on-site and in manufacturing settings
- Payment Handling & Documentation: Experience with collecting customer payments, providing receipts, and maintaining accurate documentation for invoicing, and project records
Certification
- Certified Forklift Operator – OSHA Compliant
- Additional Certifications Available Upon Request
Timeline
Freight Associate / Order Fulfillment
The Home Depot
12.2016 - 06.2018
Head Installer
Sunshine Awning
01.2015 - 02.2025
On-call Delivery Driver / Fabricator
Crystal Creations
01.2013 - 01.2014
Installer / Driver / Technician
Blinds by Jeff
11.2012 - 08.2015
High School -
Costa Mesa High School