Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Patrick

Modesto,CA

Summary

Proven to excel in fast-paced environments, I leveraged my detail-oriented cleaning and exceptional customer service skills at Doubletree By Hilton Hotel to significantly enhance guest satisfaction. Adept at maintaining cleanliness and safety, my ability to adapt and collaborate with teams has consistently improved operational efficiency.

Overview

2023
2023
years of professional experience

Work History

Restaurant Busser

Hometown Buffett
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.

Produce Clerk

O'Brien's Market
04.2002 - 02.2023
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.

Reservation Agent/Laundry Clerk/Linen Clerk/Houseperson

Doubletree By Hilton Hotel
03.1996 - 08.2001
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Provided customers with information about availability and pricing.
  • Managed high-volume call flows daily, ensuring efficient reservation handling and customer service.
  • Participated in weekly team meetings to discuss challenges and brainstorm solutions, fostering culture of continuous improvement.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Examined dried clothes to identify stains, tears and issues.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Operated machines correctly by following machine instructions and safety regulations.

Education

GED -

Mountainview Adult School
Mountain View, CA
06-1993

Skills

  • Excellent teamwork
  • Adaptable to change
  • Heavy lifting
  • Ability to lift heavy items
  • Table bussing
  • Flexible schedule availability
  • Floor cleaning
  • Maintaining cleanliness
  • Customer Service-oriented
  • Polite demeanor
  • Cleaning and sanitizing
  • Dishwashing
  • Detail-oriented cleaning
  • Food sanitation
  • Understanding of restaurant layout
  • Food safety practices
  • Professional appearance
  • Quick dishwashing
  • Proper glassware handling
  • Turning tables
  • Knowledge of sanitation standards
  • Pre-bussing operations
  • Quality assurance
  • Food waste disposal
  • Efficient table clearing
  • Table resetting proficiency
  • Spill cleaning
  • Condiment replenishment
  • Sanitizing and cleaning
  • Team collaboration
  • Safety awareness
  • Attention to detail
  • Quality control
  • Time management
  • Food safety
  • Cleaning procedures
  • Training and coaching
  • Equipment operation
  • Positive attitude
  • Station restocking
  • Health code requirements

Timeline

Produce Clerk

O'Brien's Market
04.2002 - 02.2023

Reservation Agent/Laundry Clerk/Linen Clerk/Houseperson

Doubletree By Hilton Hotel
03.1996 - 08.2001

Restaurant Busser

Hometown Buffett

GED -

Mountainview Adult School

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Kenneth Patrick