Kenneth Patterson II
Kernersville,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in billing, training, and scheduling.
Overview
8
8
years of professional experience
Work History
Credit Assistant Specialist
Bank of America
High Point, NC
11.2021 - Current
- Maintained customer files, including credit histories, payment records and account status information.
- Researched potential customers to verify identity and obtain credit references.
- Prepared reports summarizing customer accounts receivable activity.
- Monitored customer accounts to ensure timely payments were made in accordance with established terms.
- Reconciled accounts receivable discrepancies by researching invoices, payments and credits.
- Processed incoming payments to update customer accounts accurately and promptly.
Tier 3 Customer Service Specialist
Alorica
Greensboro, NC
03.2016 - 10.2021
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Performed data entry of customer orders into the company's order management system.
- Generated reports on customer feedback, trends, and other metrics for management review.
Education
Associate of Applied Science - Accounting
Guilford Technical Community College
Jamestown, NC12-2025
Skills
- Credit analysis
- Debt management
- Credit Verification
- Cash Flow analysis
Timeline
Credit Assistant Specialist
Bank of America
11.2021 - Current
Tier 3 Customer Service Specialist
Alorica
03.2016 - 10.2021
Associate of Applied Science - Accounting
Guilford Technical Community College