Kenneth Pearson
Minneapolis,MN
Summary
Mobile Expert with a proven track record at T-Mobile, excelling in customer service and team leadership. Consistently exceeded sales targets through effective upselling and building customer loyalty. Strong critical thinking skills led to improved store KPIs, fostering a collaborative environment that enhanced overall performance and employee development.
Overview
5
5
years of professional experience
Work History
Clinic Assistant
Health Partners
Maplewood, MN
10.2025 - Current
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Educated patients on pre-visit preparations and post-visit instructions to enhance care experience.
- Collaborated with healthcare providers to facilitate effective communication regarding patient care plans.
- Helped front desk staff register and process patients.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
Mobile Expert
T-Mobile
Maplewood, MN
02.2023 - 11.2024
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
Solutions Specialist
Verizon Wireless
Blaine, MN
09.2021 - 01.2023
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Educated patients on pre-visit preparations and post-visit instructions to enhance care experience.
- Collaborated with healthcare providers to facilitate effective communication regarding patient care plans.
- Helped front desk staff register and process patients.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
Education
High School Diploma -
Saint Cloud Technical Senior High School
Saint Cloud, MN05-2018
Skills
- Customer service
- Team leadership
- Staff training and development
- Retail stock management
- Retail security
- Critical thinking
- Time management
- Operations management
- Building customer loyalty
- Positive customer engagement
- Sales and promotions
- Adaptable and flexible
- Working in a call center
Accomplishments
- Received awards for exceptional sales performance, consistently placing within the top 1% of sales for 11 months.
Timeline
Clinic Assistant
Health Partners
10.2025 - Current
Mobile Expert
T-Mobile
02.2023 - 11.2024
Solutions Specialist
Verizon Wireless
09.2021 - 01.2023
High School Diploma -
Saint Cloud Technical Senior High School