Kenneth Pennell
Pembroke,New Hampshire
Summary
Dependable and reliable people person with 30+ years of customer service/sales experience. Computer literate and able to quickly learn new programs. I have been in management for a majority of my working career, as well as managing a not for profit organization from 2014-2017 and currently. I have been managing my own successful DJ/Photo booth business Since 2011 and have developed exceptional people skills. I strive to be positive and proactive. I enjoy learning and taking on new challenges.
Overview
13
13
years of professional experience
Work History
Licensed Insurance Producer
Shannon Greenwood State Farm
2021.10 - Current
- Identify and pursue opportunities for cross-selling and upselling insurance products to existing clients in order to increase revenue and client retention.
- Demonstrate in-depth knowledge of insurance products and services to effectively advise customers on coverage options and recommend the most suitable policies for their needs.
- Build and maintain relationships with potential and existing clients through proactive communication and excellent customer service
- Stay up to date with the latest insurance trends, market conditions, and competitive offerings to provide valuable insights and recommendations to clients.
- Effectively manage and prioritize a high volume of leads to maximize sales opportunities and achieve sales targets.
- Collaborate with the underwriting team to assess risk and determine appropriate coverage for clients
- Develop strategies to increase customer retention and loyalty by providing exceptional service and personalized solutions
- Licensed In NH and Maine
- Licensed to write Property, Casualty, Life and He
Counter
Sanel Napa Auto Parts
2020.12 - Current
- Provide assistance for customers with special billing requests
- Promote company products, services, and savings plans when appropriate
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Solicit sales of new or additional services or products
- Answer phones, look up parts, cross reference part numbers, check inventory, take and record account receivables, check out customers, do end of day recording.
Counter
Autozone
2019.11 - Current
- Promote company products, services, and savings plans when appropriate
- Monitor inventory levels and requisition or purchase supplies as needed
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Event/Karaoke DJ
Self
2011.01 - Current
- Mix and edit voices, music, and taped sound effects for live performances and for prerecorded events, using sound mixing boards
- Set up, test, and adjust recording equipment for recording sessions and live performances
- Prepare for recording sessions by performing activities such as selecting and setting up microphones
- Set up itinerary
- Make sure all necessary music is on hand for performance
- Emcee events
- Make sure all equipment necessary is in good working order
- Run necessary programs for performances.
Customer Service
Concord Eye Center
2019.03 - 2020.08
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Schedule and confirm appointments for clients, customers, or supervisors
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Triage and assess need for care and schedule appointments accordingly
- Communicate with clinical staff to determine need for appointment.
Life Coach
Lifeshare
2017.07 - 2019.02
- Maintain and follow standard quality, safety, environmental and infection control policies and procedures
- Adhere to local, state and federal laws, regulations and statutes
- Care for children who are disabled or who have sick or disabled parents
- Help patients with bathing, dressing, maintaining personal hygiene, moving in bed, or standing and walking
- Feed patients or assist patients to eat or drink
- Undress, wash, and dress patients who are unable to do so for themselves
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Transport patients
- Evaluate patients' behavior to assess community activities
- Develop and implement treatment plans
- Maintain accurate, detailed reports and records.
Education
GED -
Beekmantown Central
Beekmantown, New York06.1987
Skills
- Organizational Expert
- Leadership Experienced
- Sales Expert
- Communication Expert
- Customer Service Expert
- Time Management Experienced
- Problem Solving Experienced
- People Experienced
Timeline
Licensed Insurance Producer
Shannon Greenwood State Farm
2021.10 - Current
Counter
Sanel Napa Auto Parts
2020.12 - Current
Counter
Autozone
2019.11 - Current
Customer Service
Concord Eye Center
2019.03 - 2020.08
Life Coach
Lifeshare
2017.07 - 2019.02
Event/Karaoke DJ
Self
2011.01 - Current
GED -
Beekmantown Central
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