Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Pennington

Stonecrest Ga,GA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

23
23
years of professional experience

Work History

General Manager

Harvest Roasting - Atlanta, GA
03.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.• Manage the inbound and outbound flow of all materials to the warehouse. • Facilitate timely and accurate deliveries. • Manage, coach and develop warehouse employees to achieve work objectives and improve performance and skills. • Manage all facility, warehouse and fleet equipment to insure maintenance and safety compliance as regulated by the associated authority. • Provide leadership to recruit, retain and develop an engaged, high-performing team in a manner that supports the company’s objectives, goals, strategies, and KPIs, consistent with our core values. • Coaching team on safety making recommendations for corrective action and/or behavior modification where required. • Monitor and approve timecards of warehouse staff • Manage and approve time off requests • Review orders to ensure accuracy targets are achieved. • Provide excellent and timely customer service. • Responsible for ensuring inventory accuracy targets are met. • Maintain the overall condition of the warehouse including cleanliness, safety, food safety, and organization. • Willingness to be hands on when needed • Provide suggestions to corporate leadership for process improvement in all areas • Provide daily and weekly reporting of KPI’s • Provide leadership, mentorship, and training to and develop the overall talent of the team • Work with HR team to recruit, interview, and select team members as needed

Supervisor II

Dollar General Distribution Center
03.2017 - 03.2022

❖ Supervised and administered to staff of 120 associates throughout production process and overseeing the Daily Operations is Shipping and Full Case Picking/ Order Selecting and Cycle Counting ❖ Ensured all safety and quality measures were adhered to during production ❖ Prepared and lead various training programs and teams including Injury Prevention, Product Stability, Shrink Prevention, and Personal Job Development for associates with consideration for complexity of production process ❖ Enabled proper utilization of resources as well as associate skills and abilities to ensure production was efficient ❖ Planned, organized, supervised, and implemented procedures in accordance with OSHA regulations and Quality Control guidelines including new process technologies and organizational strategies ❖ Created and maintained daily, weekly, and monthly scheduling of staff, projected ❖ workloads, production achieved, and areas of growth

  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Warehouse Manager

Publix Supermarkets
09.2000 - 01.2017
  • ❖ Supervised and administered to staff of 150 associates throughout production process/ Dry Goods Warehouse and Cold Storage Warehouse/ Shipping Manager / Receiving Manager / Inventory Control Manager and Safety Manager ❖ Ensured all safety and quality measures were adhered to during production ❖ Prepared and lead various training programs and teams including Injury Prevention, Product Stability, Shrink Prevention, and Personal Job Development for associates with consideration for complexity of production process ❖ Enabled proper utilization of resources as well as associate skills and abilities to ensure production was efficient ❖ Planned, organized, supervised, and implemented procedures in accordance with OSHA regulations and Quality Control guidelines including new process technologies and organizational strategies ❖ Created and maintained daily, weekly, and monthly scheduling of staff, projected workloads, production achieved, and areas of growth
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Developed safety programs to protect workers and reduce injuries.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Conducted research to address shipping errors and packaging mistakes.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Reviewed established business practices and improved processes to reduce expenses.

Education

High School Diploma -

Youth Challenge Military Academy - Fort Stewart, G
Fort Stewart, GA
06.1997

Skills

  • Total Quality Management
  • Purchasing and Planning
  • Process Redesign
  • Market Growth
  • Recruitment
  • Multimillion-Dollar P&L Management
  • Budgeting and Cost Control Strategies
  • Budget Administration
  • Cost Analysis and Savings
  • Client Account Management
  • Variance and Risk Analysis
  • Safety Assurance
  • Facility Management
  • Leadership
  • Human Resources Leadership
  • Product Costing
  • Succession Planning
  • Performance Analysis
  • Profit and Loss
  • Performance Evaluations
  • Team Training
  • Performance Improvement
  • Startups and Acquisitions
  • Inventory Control
  • Product Development
  • Labor Cost Controls
  • Operations Management
  • Project Management
  • Purchasing
  • Budgeting and Cost Control
  • Time Management
  • Coaching and Mentoring

Timeline

General Manager

Harvest Roasting - Atlanta, GA
03.2022 - Current

Supervisor II

Dollar General Distribution Center
03.2017 - 03.2022

Warehouse Manager

Publix Supermarkets
09.2000 - 01.2017

High School Diploma -

Youth Challenge Military Academy - Fort Stewart, G
Kenneth Pennington