KENNETH PEREZ
The Bronx,USA
Summary
Dedicated, client-focused Conference Services professional offering significant experience in self-directed positions requiring effective support, secretarial, and administrative abilities. Proven interpersonal, communications and multi-tasking skills. Adaptable team player recognized for willingness to learn and teach newly acquired skills.
Overview
6
6
years of professional experience
Work History
Conference Coordinator/Receptionist
Allianz Global Asset Management
06.2024 - Current
- Oversaw on-site staff during conferences, maintaining a high level of professionalism and responsiveness to attendee needs.
- Evaluated post-conference data to identify areas of improvement and implement changes in subsequent events.
- Organized engaging networking opportunities for attendees, fostering valuable connections among industry professionals.
- Streamlined registration processes for increased efficiency and reduced wait times for attendees.
- Liaised with catering services providing diverse menu options that catered to various dietary restrictions of attendees.
- Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
- Improved office efficiency by maintaining an organized database of contacts, files, and documents.
- Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
- Demonstrated adaptability by quickly learning new software programs for communication and task management purposes.
- Ensured consistent communication flow between departments by disseminating important announcements or updates promptly.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled office meetings and client appointments for staff teams.
Conference Service Associate
Mayer Brown
08.2023 - 06.2024
- Enhanced conference attendee experience by meticulously coordinating logistics and event schedules
- Streamlined registration processes for increased efficiency and reduced wait times for attendees
- Coordinated seamless audio-visual setups, ensuring uninterrupted presentations and smooth transitions between speakers
- Collaborated with marketing teams to promote conferences through various channels, increasing attendance rates and overall visibility
- Developed strong relationships with key clientel, facilitating successful partnerships for future events
- Implemented effective attendee feedback collection methods to continuously improve conference experiences
- Liaised with catering services providing diverse menu options that catered to various dietary restrictions of attendees
- Brainstormed and implemented creative event concepts and themes
- Scheduled client meetings for internal and external parties
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Worked closely with guests, some VIP, with high degree of respect for privacy
- Maintained awareness to provide visitors with access to relevant local information
- Provided guidance for transportation to and from airport, train station and events for visitors
- Monitored visitor access and maintained situational awareness to promote on-site security and safety
- Act as first point of contact and set appointments for prospective clients
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Maintained organization of files and records by utilizing internal software that saves time, minimizes errors and accelerates service
- Communicate with facilities when issues such as but not limited to building integrity
- Work alongside IT department to ensure issues related to conference room technology are addressed accordingly
- Booked and managed event spaces for large groups ranging 50+
- Order Catering for Clientele and Executives
- Submit End of Day Report to highlight all major changes of the day
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Client Services Concierge
Deutsche Bank
11.2022 - 08.2023
Corporate Security Officer
Allied Universal Security Services
04.2022 - 01.2023
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Patrolled and monitored premises by foot
- Checked and verified photo identification prior to granting facility access
- Wrote detailed reports on property damage, presence of unauthorized persons and unusual incidences
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Participated in staff meetings, special events and professional development activities
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval
- Monitored employee activities, confirming compliance with security regulations
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
Customer Service Associate
Target Corporation
10.2018 - 08.2021
Education
Associate of Arts - English Literature
Bronx Community College of The City University of New York
Bronx, NY06.2025
High School Diploma -
New Visions Charter High School For The Humanities
Bronx, NY06.2018
Skills
- Adaptability
- Independence
- Leadership
- Reservation Management
- Event and Party Planning
- Cross-Functional Team Collaboration
- VIP Services
- Dynamic Communication
- Bilingual
- Organization
- Time Management
- Data Entry
Timeline
Conference Coordinator/Receptionist
Allianz Global Asset Management
06.2024 - Current
Conference Service Associate
Mayer Brown
08.2023 - 06.2024
Client Services Concierge
Deutsche Bank
11.2022 - 08.2023
Corporate Security Officer
Allied Universal Security Services
04.2022 - 01.2023
Customer Service Associate
Target Corporation
10.2018 - 08.2021
Associate of Arts - English Literature
Bronx Community College of The City University of New York
High School Diploma -
New Visions Charter High School For The Humanities
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