Kenneth Perkins

Trained trainers for Jamaica Mayday call center opening, ensuring effective knowledge transfer.

Conducted Amazon Mayday training for 120-person team to enhance operational readiness.

• Led Lean Six Sigma Saki Events to drive continuous improvement initiatives.
• Collaborated with the Amazon Process Improvement Team to optimize workflows and processes.

• Served as ISO 9001 trainer and internal auditor, ensuring compliance for external audits.
• Developed over 23,000 KB articles and websites, including HTML content.
• Managed billing processes for multiple call centers efficiently.
• Created online learning modules tailored for remote learners.
• Designed training materials to onboard new employees effectively.

• Maintained comprehensive records of sales transactions and daily shift reports.
• Ordered supplies from vendors while adhering to budget guidelines.
• Developed strategies to enhance operational efficiency and boost customer satisfaction.
• Coached team members on food safety, sanitation, customer service, menu education, and up-selling techniques.