Kenneth Pierson
Cantonment,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Barista Shift Manager with 2 and a half years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
6
6
years of professional experience
Work History
Barista
Dunkin' Donuts
01.2021 - Current
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Controlled lines and crowds with quick, efficient service.
- Helped and served well over 200 customers per shift.
Sales Associate
Kona Ice
05.2020 - 09.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Trampoline Supervisor
The Factory Gulf Shores
10.2017 - 06.2019
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Scheduled and hosted events such as parties, lock-ins, and team meetings.
- Trained new recreation attendants on safety procedures and customer service tactics.
Education
High School Diploma -
Foley High School
Foley, AL05.2019
Skills
- Till Counting
- Large-Scale Events Planning
- Coffee Machinery
- Retail Management
- Stocking and Replenishing
- Public Relations
- Microsoft Word
- Managing Multiple Tasks
Timeline
Barista
Dunkin' Donuts
01.2021 - Current
Sales Associate
Kona Ice
05.2020 - 09.2020
Trampoline Supervisor
The Factory Gulf Shores
10.2017 - 06.2019
High School Diploma -
Foley High School
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