Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Kenneth Pinder

Blaine,MN

Summary

Bilingual in English and Spanish, I excel in customer service and cash handling, consistently achieving sales targets. Proven ability to build rapport and loyalty with customers, enhancing satisfaction and retention through exceptional service and effective conflict resolution.

Overview

1
1
year of professional experience

Work History

Sales Associate

Designer Shoe Warehouse
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.

Key Holder

Designer Shoe Warehouse
10.2024 - 12.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.

Education

High School Diploma -

Washington Technology Magnet School
Saint Paul, MN
06.2024

Skills

    Bilingual (english and spanish)

    Customer Service

    Cash handling

    Cashiering

    Sales associate

Languages

Spanish
Native or Bilingual

Timeline

Key Holder

Designer Shoe Warehouse
10.2024 - 12.2024

Sales Associate

Designer Shoe Warehouse
10.2023 - Current

High School Diploma -

Washington Technology Magnet School

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Kenneth Pinder