Kenneth Pouncy
Seattle
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Plumber Apprentice
Gary's All Phase Plumbing
08.2024 - Current
- Assisted in installing, repairing, and maintaining residential and commercial plumbing systems
- Measured, cut, and assembled pipes using hand and power tools
- Diagnosed leaks, clogs, and plumbing issues under the supervision of licensed plumbers
- Ensured compliance with safety standards and local plumbing codes
- Maintained a clean and organized work environment, including proper disposal of materials
- Collaborated with team members to complete projects on time and within budget
Utility Worker IV (Water/Sewer)
Cobb County Government
03.2024 - 07.2024
- Utility Worker (e.g., water/sewer systems)
- Meter Technician
- Field Service Technician
- Infrastructure Maintenance Specialist
- These jobs leverage his experience with water systems, repairs, and diagnostics
Water Meter Technician
Cobb County Government
10.2023 - 07.2024
- Water Distribution Technician
- Water Systems Specialist
- Pipeline Maintenance Technician
- His knowledge of water lines, valve operations, and system monitoring aligns with plumbing and water system careers
Assistant Manager
ProVision Media Group LLC
09.2011 - 12.2023
- Production Coordinator
- Photography Assistant
- Media Manager
- Given his long tenure at ProVision Media, he could look for creative or administrative roles in media and event production
Forklift Operator
Amazon
01.2023 - 09.2023
- Forklift Operator
- Warehouse Associate
- Inventory Specialist
- Shipping and Receiving Coordinator
- His warehouse experience and forklift certification make him a strong candidate for roles in logistics
Education
Diploma -
Wheeler High School
Marietta, GA05.2015
Skills
- Hand and power tools
- Fixture installation
- Piping installation
- Drain cleaning
- Water heater installation
- Gas line installation
- Soldering
- Customer service
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
Forklift Certification
References
Kenny, 770-419-6215, Walter, 404-274-4631, Mike, 678-882-5577, US for any employer
Timeline
Plumber Apprentice
Gary's All Phase Plumbing
08.2024 - Current
Utility Worker IV (Water/Sewer)
Cobb County Government
03.2024 - 07.2024
Water Meter Technician
Cobb County Government
10.2023 - 07.2024
Forklift Operator
Amazon
01.2023 - 09.2023
Assistant Manager
ProVision Media Group LLC
09.2011 - 12.2023
Forklift Certification
Diploma -
Wheeler High School
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