Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Kenneth Powers

Anderson,SC

Summary

Dedicated and self-motivated profession with over 16+ years of experience in a Medical Office setting. Certified Office Manager and NHA Billing & Coding Specialist. Respected for pleasant manner and developed leadership qualities. Open to feedback and willing to adapt to change in a fast-paced, demanding setting. Proven rapport for providing high quality customer service experience. Ability to solve problems, using best judgment and informed decisions. Well-versed in record-keeping, communicating with team members, inventory, maintaining organized work environment, providing training for new staff, as well as billing and insurance claims. Demonstrate compliance with OSHA and HIPAA regulations.

Overview

8
8
years of professional experience

Work History

Help Desk Analyst

AnMed
02.2024 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Logged support tickets and closed when issues were resolved.
  • Maintained detailed documentation of all help desk interactions for future reference and analysis.
  • Provided basic end-user troubleshooting and desktop support.
  • Provided customer support and technical support to [Number] customers daily.
  • Generated reports to track performance and analyze trends.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Managed high levels of call flow and responded to technical support needs.

Assistant Operations Manager (part-time)

Dollar Tree
10.2021 - 07.2024
  • Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations
  • Also assist with the hiring, training and development of store associates as delegated by the Store Manager
  • Strengthened client relationships through personalized service initiatives.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.

Assistant Manager Patient Access Services

AnMed Health
04.2022 - 02.2023
  • Process payroll for staff members
  • Interview, hire, and train new staff members
  • Oversee and manage daily operations of the facility and office operations
  • Assist with creating and implementing new procedures and protocol
  • Ensure that the office is compliant with all regulations and standards of AnMed Health through monthly reports and audits
  • Handle and mitigate patient insurance by with claim, charge edit, and patient work que
  • Accept responsibility for patient satisfaction, employee performance, and meeting team goals
  • Use Word, Excel, and Outlook For reports and schedules
  • Order supplies for departments
  • Assist staff on the floor as needed
  • Led training initiatives, enhancing employee skills and confidence.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Registrar

AnMed
04.2021 - 04.2022
  • Operated scheduling software to coordinate patient appointments and reduce wait times.
  • Verified insurance coverage to facilitate smooth billing processes.
  • Maintained confidentiality of patient information according to privacy regulations.
  • Communicated with patients to explain procedures and answer registration-related questions.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Updated computer system with latest information to keep records current and accurate.

Billing Specialist

AnMed Health
05.2019 - 04.2021
  • Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurance companies to obtain timely and accurate payments
  • Analyzed complex Explanation of Benefits forms to verify the correct billing of insurance carriers
  • Updated customer account information for accurate billing processes.
  • Handled customer inquiries by providing clear explanations of charges and payment options.
  • Monitored account aging reports to identify overdue accounts.
  • Processed payments by reconciling transactions and updating accounts.
  • Worked with multiple departments to check proper billing information.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
  • Responded to customer concerns and questions on daily basis.

Registrar

AnMed Health
04.2017 - 04.2019
  • Performed duties related to the registration and admission of patients
  • Registered patients and assist patients with completing insurance forms
  • Generated accurate, complete patient records
  • Scheduled procedures and office visits
  • Charged capture and coding diagnoses
  • Handled billing, insurance claims, and posting payments
  • Collected co-pays and account balances
  • Generated patient charts and log data
  • Collected and verified pertinent demographics and financial data
  • Operated scheduling software to coordinate patient appointments and reduce wait times.
  • Verified insurance coverage to facilitate smooth billing processes.
  • Maintained confidentiality of patient information according to privacy regulations.
  • Greeted every guest with personable approach and provided knowledgeable service.

Education

Medical Billing and Coding -

Ashworth College
Atlanta, GA
01.2016

Medical Office Manager -

Greenville Tech
Greenville, SC
01.2014

Skills

  • Customer Service
  • Supervisory
  • Hiring and Training
  • Office Equipment
  • Organizational
  • Cash Handling
  • Analytical
  • Motivational
  • Logging support tickets
  • Customer support
  • Communicating with clients
  • Technical support
  • Providing customer support
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Microsoft windows and office
  • Multitasking
  • Reliability

Skills

10+ years, 10+ years, 5 years, 10+ years, 10+ years, 10+ years, 10+ years, 10+ years

Timeline

Help Desk Analyst

AnMed
02.2024 - Current

Assistant Manager Patient Access Services

AnMed Health
04.2022 - 02.2023

Assistant Operations Manager (part-time)

Dollar Tree
10.2021 - 07.2024

Registrar

AnMed
04.2021 - 04.2022

Billing Specialist

AnMed Health
05.2019 - 04.2021

Registrar

AnMed Health
04.2017 - 04.2019

Medical Office Manager -

Greenville Tech

Medical Billing and Coding -

Ashworth College

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Kenneth Powers