Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kenneth Quigley

Anniston,AL

Summary

Dynamic Asset Protection Operations Coach at Wal-Mart Supercenter, recognized for driving operational excellence and enhancing employee retention through tailored training. Proven ability in cross-functional team coordination and retail theft investigations, transforming underperforming teams into top performers while fostering a collaborative work environment. Skilled in business process improvement and problem-solving.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Asset Protection Operations Coach

Wal-Mart Supercenter
12.2022 - Current
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
  • Managed complex projects, ensuring timely completion within budget constraints.
  • Increased employee retention rates through targeted training programs tailored to individual needs.
  • Transformed underperforming teams into top performers by diagnosing issues affecting morale or productivity, then implementing appropriate solutions.
  • Actively sought feedback from stakeholders, making adjustments as necessary to strengthen operational effectiveness.
  • Provided leadership and guidance to employees, facilitating professional growth opportunities within the organization.
  • Cultivated strong relationships with clients, vendors, and partners to establish trust and enhance business opportunities.
  • Fostered a positive work environment by promoting collaboration and open communication among team members.
  • Provided coaching and mentoring to employees.
  • Built and maintained professional relationships with vendors and suppliers.
  • Worked with vendors to customize courseware to accommodate business needs.

Asset Protection Associate

Wal-Mart Supercenter
02.2022 - 12.2022
  • Patrolled store departments to check for suspicious activities.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Contacted local authorities and apprehended shoplifters.

Refiner Operator

Kronospan
02.2020 - 02.2022
  • Supported plant startups and shutdowns, ensuring a smooth transition between operational states.
  • Complied with environmental regulations by tracking emissions data closely; worked with engineers to minimize pollutants release from processes.
  • Optimized refinery efficiency by monitoring process units and adjusting operational parameters.
  • Maximized product yield with careful analysis of process streams and making necessary adjustments.
  • Coordinated with laboratory technicians to analyze samples promptly, enabling swift decision-making based on accurate data.
  • Enhanced communication among team members by implementing efficient shift handover procedures.

Lawn and Garden Department Manager

Wal-Mart Supercenter
08.2015 - 02.2020
  • Conducted performance evaluations for staff members, identifying areas for improvement and implementing necessary changes.
  • Created a visually appealing display layout, resulting in increased foot traffic within the department.
  • Developed strong relationships with vendors, negotiating favorable pricing and delivery terms for the department.
  • Promoted a positive work environment by recognizing staff achievements and fostering open communication among team members.
  • Contributed to successful community outreach events by organizing workshops on gardening techniques, attracting new customers to the store in the process.
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Swing Shift Manager

McDonald's
12.2013 - 05.2015
  • Promoted a positive work culture, resulting in improved team morale and job satisfaction.
  • Increased revenue through the implementation of effective sales tactics and promotional activities.
  • Improved employee productivity by implementing efficient scheduling and task allocation strategies.
  • Implemented quality control measures that led to consistent product quality standards across all shifts.
  • Maximized quality assurance by completing frequent line checks.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.

Education

No Degree - Emergency Management

Jacksonville State University
Jacksonville, AL

High School Diploma -

Lumpkin County High School
Dahlonega, GA
05-2011

Skills

  • Operational excellence
  • Business process improvement
  • Cross-functional team coordination
  • Production scheduling
  • Warehouse management
  • Problem-solving
  • Staff development
  • Retail theft investigations
  • Retail management experience
  • Retail inventory management

Certification

  • Wicklander-Zulawski Training - 2024

Timeline

Asset Protection Operations Coach

Wal-Mart Supercenter
12.2022 - Current

Asset Protection Associate

Wal-Mart Supercenter
02.2022 - 12.2022

Refiner Operator

Kronospan
02.2020 - 02.2022

Lawn and Garden Department Manager

Wal-Mart Supercenter
08.2015 - 02.2020

Swing Shift Manager

McDonald's
12.2013 - 05.2015

No Degree - Emergency Management

Jacksonville State University

High School Diploma -

Lumpkin County High School

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