Kenneth-Ralph Collo
Honolulu,Hawaii
Summary
Energetic, hardworking, and adaptable individual, as well as a harmonious team player with effective communication and interpersonal skills, equipped with over 10 years of customer service experience, seeking new responsibilities and challenges to progress and achieve personal growth.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Hilton Grand Vacations
02.2023 - Current
- Welcoming 60-100 confirmed arrivals pleasantly, operating at occupancies of 90-100% on a daily basis.
- Oversaw fast-paced front desk operations and guests' requests.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Host/Server
Aulani, A Disney Resort
04.2014 - 02.2023
- Assisting daily: 450+ guests for Disney character breakfast/ 300+ guests for dinner, praised by management for outstanding performance.
- Collaborated with concierge, front desk staff and guests in creating and modifying reservations.
- Providing magical experiences and going above & beyond in creating memorable experiences for guests.
Data Entry Operator
The Queen’s Medical Center
06.2020 - 07.2022
- Assisted pathologists in collecting and inputting confidential patient information into medical databases with accuracies, handling hundreds of specimens.
- Supported patients and physicians in getting connected to pathologists.
- Clerical tasks includes: data entry, filing, medical billing, emailing, faxing, handling high volume of phone calls.
Server
Moku Kitchen
11.2016 - 06.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Skills
- Active Listening & Good Communication
- Guest Satisfaction
- Guest Supervision
- Guest Accommodations
- Guest Experiences
- Guest Interaction
- Teamwork & Collaboration
- High-Volume Environments
- Staff Support & Training
- Safe Work Practices
Timeline
Front Desk Agent
Hilton Grand Vacations
02.2023 - Current
Data Entry Operator
The Queen’s Medical Center
06.2020 - 07.2022
Server
Moku Kitchen
11.2016 - 06.2019
Host/Server
Aulani, A Disney Resort
04.2014 - 02.2023
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