Hi, I’m
Kenneth Rhoads
Ashland,Missouri
Summary
Innovative Senior Applications Developer and Systems Analyst with 20+ years of experience developing applications for customers of varying backgrounds. Detailed contract manager supporting hosts and developing solutions to chronic deficiencies. Deliberate troubleshooter rectifying glitches and solving problems in little time.
Overview
29
years of professional experience
Work History
Office of Administration - ITSD
Part-Time Senior Application Developer
08.2023 - Current
Job overview
- I have lead and co-lead numerous projects in the last 18 years of being in IT
- Some of those projects include MACSS Refactor and Modernization project, CSENET project, MIDM project, Adobe Forms project, and Enforcement Workflow Project
- Taking Level II MACSS (Missouri Automated Child Support System) help desk calls from the customer if they cannot handle these calls from their helpdesk
- I work writing COBOL programs and coding COBOL using IEF Toolset (CA Gen) for the MACSS Child Support System along with other IT duties
- I write JCL, PROCS, PARMS, and other programming information needed for CICS/DB2 programming
- I am currently on the All Fusion Gen Team
- This team’s function is to generate, migrate, and maintain All Fusion/Cool Gen code in the CE Encyclopedia for all regions of MACSS DB2 and maintain version control of all encyclopedia models
- Write SPUFIS (SQL Processing using file input) to query the DB2 tables in our system in order to understand and analyze system problems that occur in our automated system
- Log detailed problems and work tickets in our JIRA work ticketing system that are logged by our customer and other agencies
- I also designed the JIRA workflows and system setup for ITSD-DSS MACSS
- Read system specifications and determine whether child support business needs are being met
- Write test case scenarios and built test cases in three different test database regions for the purpose of testing changes to our system made for the MACSS Refactor and Modernization Project
- Work as a Business and Systems Analyst for the entire Financial program for the Family Support Division – Child Support system
- This Financial Program encompasses over half of the Child Support business and system
- Our annual budget is over $100 million per year and last fiscal year we collected over $650 million in child support for families
- Since becoming a Business and Systems Analyst along with my current title of Senior Application Developer, I have been involved in many business systems projects and have overseen and participated in the testing and design for much of those.
Human PMC - MAXIMUS, LLC
Full-Time Senior Technical Architect Consultant
04.2023 - Current
Job overview
- I am leading the technical and project management aspects of different projects within MAXIMUS
- The current project is the CSESR (Child Support Enforcement System Replacement) Project for the State of New Mexico
- Duties include project management functions, WBS Master Schedule creation and maintenance, project plan documentation, streamlined feasibility creation, IAPD creation, RFP DDI creation, technical systems analysis and cost allocation, and project management co-lead of the DDI project
- Working on a nationwide database to track all child support modernization projects in every state and territory
- Providing analysis and technical consulting to other child support and state projects that MAXIMUS has a contract with.
Office of Administration - ITSD MACSS Group
Application Developer Manager/Project Manager
09.2016 - 03.2023
Job overview
- In the MACSS group, I was responsible for a number of systems including the Missouri Automated Child Support System, Adobe AEM product, and 11 different .Net applications
- In this role, I attended meetings with customers, worked change requests, assigned work to staff, mentored staff, attended management meetings, and supported other IT groups in their testing
- I have lead and co-lead numerous projects in the last 18 years of being in IT
- Some of those projects include MACSS Refactor and Modernization Project, Foster Care Changes to MACSS and KIDS Account Reconciliation PAQ, MACSS Employee Changes - Assigned Arrearage Unit Decentralization PAQ, CSENET project, MIDM project, Adobe Forms project, Enforcement Workflow Project, and PRWORA project
- I also performed duties such as taking Level II MACSS help desk calls, writing COBOL programs and coding COBOL using IEF Toolset (CA Gen) for the MACSS Child Support System, writing JCL, PROCS, PARMS, and other programming information needed for CICS/DB2 programming, working with Circuit Clerks and the Office of the State Courts Administrator accountants, writing SPUFIS to query the DB2 tables, logging detailed problems with our contractor, IBM, reading system specifications, writing test case scenarios, and working as a Business and Systems Analyst for the entire Financial program for the Family Support Division – Child Support system.
Office of Administration - ITSD DST Department Support Group
Information Technology Specialist II, Team Lead
01.2006 - 09.2016
Job overview
- I was the team lead for the Department Support Group for ITSD-DSS and supervised 9 staff members
- In this role, I was responsible for various systems and attended meetings with customers, worked change requests, assigned work to staff, mentored staff, attended management meetings, and supported other IT groups in their testing
- I also mentored employees from my former group (MACSS).
Office of Administration - ITSD
Information Technology Specialist II, Co-Team Lead
03.2000 - 12.2015
Job overview
- I have lead and co-lead numerous projects in the last 18 years of being in IT
- Some of those projects include CSENET project, MIDM project, Adobe Forms project, Enforcement Workflow Project, PRWORA project, and MACSS project
- I also performed duties such as taking Level II MACSS help desk calls, writing COBOL programs and coding COBOL using IEF Toolset (CA Gen) for the MACSS Child Support System, writing JCL, PROCS, PARMS, and other programming information needed for CICS/DB2 programming, working with Circuit Clerks and the Office of the State Courts Administrator accountants, writing SPUFIS to query the DB2 tables, logging detailed problems with our contractor, IBM, reading system specifications, writing test case scenarios, and working as a Business and Systems Analyst for the entire Financial program for the Family Support Division – Child Support system.
Conversion expert/MACSS DCSE and County Circuit Clerk Trainer
04.1998 - 11.1998
Job overview
- Traveled from county to county in the state of Missouri training DCSE (Division of Child Support Enforcement) state staff, county prosecutors, and county circuit clerk personnel in all areas of the MACSS system
- Worked under extreme conditions to understand all problems encountered during the Pre and Post conversion phases of the MACSS system and had to come up with solutions while also training personnel on the system
- Worked with four to five different database systems in working with conversion data during Pre and Post conversion phases of the MACSS system
- Worked with County Circuit Clerks during the Pre and Post conversion phases of MACSS to reconcile bank accounts
- Both check and cash handling were involved.
Missouri Division of Child Support Enforcement
DCSE Technician – Enforcement/Paternity/Establishment
06.1995 - 04.1998
Job overview
- Worked mostly in enforcement with the responsibility of enforcing court ordered child support cases using such methods as income withholding orders, garnishments, credit bureau reporting, FPLS for location, prosecutor and federal attorney referrals, liens, bank liens, etc
- Worked with both custodial parents and non-custodial parents in developing better ways to handle their child support cases
- Handled caseloads in the thousands of cases in which I worked as counselor, enforcer, accountant, investigator, and customer service technician.
Education
Truman State UniversityKirksville, MO
Bachelor Of Science from Criminal Justice
12.1994
Skills
- Applications Development
- Quality Assurance
- CSS
- Technology Integration
- Performance optimization strategies
- Project management experience
- Software Architecture Design
- Data Analytics Capabilities
- Automated Testing Techniques
- Effective Communication Techniques
- User Interface Design Principles
- Time Management Competencies
- DevOps Practices Familiarity
- Software Testing and Validation
- Object-Oriented Programming
- Project Management
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Part-Time Senior Application Developer
Office of Administration - ITSD
08.2023 - Current
Full-Time Senior Technical Architect Consultant
Human PMC - MAXIMUS, LLC
04.2023 - Current
Application Developer Manager/Project Manager
Office of Administration - ITSD MACSS Group
09.2016 - 03.2023
Information Technology Specialist II, Team Lead
Office of Administration - ITSD DST Department Support Group
01.2006 - 09.2016
Information Technology Specialist II, Co-Team Lead
Office of Administration - ITSD
03.2000 - 12.2015
Conversion expert/MACSS DCSE and County Circuit Clerk Trainer
04.1998 - 11.1998
DCSE Technician – Enforcement/Paternity/Establishment
Missouri Division of Child Support Enforcement
06.1995 - 04.1998
Truman State University
Bachelor Of Science from Criminal Justice