Kenneth richmond
buford,GA
Summary
At IHG Hotels & Resorts, I spearheaded change management, enhancing operational efficiency through process automation and fostering a customer-focused culture. Leveraging skills in business process mapping and performance metrics analysis, I led initiatives that streamlined operations, evidenced by significant improvements in workflow design and process documentation.
Overview
44
44
years of professional experience
Work History
Change Management Process Owner
IHG Hotels & Resorts
Atlanta, GA
09.1980 - 01.2025
- Facilitated meetings between stakeholders and team members regarding status updates on ongoing projects or initiatives.
- Maintained records related to all change management activities performed by the team.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
- Identified opportunities for streamlining operations through process automation or other methods of efficiency enhancement.
- Participated in the development of change management plans to ensure successful implementation of organizational changes.
- Reviewed documents created by team members for accuracy before distribution among stakeholders.
- Reviewed established procedures to assess areas in need of improvement.
- Evaluated existing change management processes to identify areas for improvement or optimization.
Education
High School Diploma -
Memphis Technical
Memphis, TN05-1980
Skills
- Performance metrics analysis
- Customer focus
- Process documentation
- Business process mapping
- Data-driven decision making
- Workflow design
- Process automation
- Process recommendations
Timeline
Change Management Process Owner
IHG Hotels & Resorts
09.1980 - 01.2025
High School Diploma -
Memphis Technical
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