Kenneth Ridgley
Operations Manager
Glendale,Arizona
Summary
Dynamic leader with a proven track record at the Department of Juvenile Corrections, enhancing operational efficiency and team performance through expert management and problem-solving skills. Skilled in building maintenance and operations management, I excel in fostering employee relations and conflict resolution, achieving a significant increase in equipment reliability and workplace safety.
Overview
39
39
years of professional experience
Work History
Building Maintenance Specialist
Department of Juvenile Corrections
11.2019 - Current
- Contributed to continuous improvement initiatives within the maintenance department by regularly reviewing procedures and best practices.
- Led technician training sessions to improve skill sets and reduce knowledge gaps in the workforce.
- Ensured adherence to OSHA regulations throughout all daily activities while maintaining a clean and organized workspace.
- Provided emergency after-hours support when needed to address critical breakdowns that affected production schedules.
- Assisted in budget planning, identifying cost-saving opportunities through efficient resource allocation.
- Optimized maintenance schedules to reduce disruption to production operations.
- Increased equipment reliability by implementing a preventative maintenance program.
- Proactively communicated potential risks or hazards within the facility to appropriate personnel for timely resolution.
- Troubleshot mechanical, electrical, and pneumatic system issues, providing quick resolutions to minimize downtime.
- Supported cross-functional teams during project installations or major overhauls by sharing expertise in relevant systems or processes.
- Installed new equipment according to manufacturer specifications, ensuring proper functionality and alignment with production goals.
- Improved overall plant efficiency by identifying areas where upgrades or process changes could be implemented.
- Maintained accurate records of all completed work orders and inventory transactions for clear communication with management regarding maintenance activities.
- Performed routine maintenance tasks such as lubrication, filter changes, and belt replacements to extend equipment life.
Security Sergeant
Department of Juvenile Corrections
11.2016 - Current
- Utilized strong communication skills when liaising with other departments on matters related to safety and security planning.
- Enhanced security measures by implementing thorough patrolling routines and surveillance systems.
- Managed incident reports, contributing to data-driven improvements in overall security operations.
- Assessed potential threats by staying up-to-date on current events and industry trends related to safety and security concerns.
- Evaluated performance metrics of junior personnel, providing constructive feedback aimed at improving individual job performance as well as overall team efficiency.
- Coordinated responses to emergency situations, ensuring swift resolution without harm to personnel or property.
- Served as a reliable point of contact for staff and management during times of crisis, coordinating communication and action plans effectively to mitigate negative outcomes.
- Developed trusting relationships with staff members by maintaining approachability while enforcing necessary regulations for workplace safety.
- Conducted investigations into reported incidents, providing detailed documentation for management review.
- Improved employee awareness of safety procedures through regular training sessions and presentations.
- Trained junior security officers in emergency procedures, resulting in improved team preparedness and response time.
- Assisted in the development of efficient policies and protocols to minimize security breaches.
- Provided backup to security officers to maintain coverage.
- Responded to emergencies such as building alarms, accidents and criminal concerns.
- Monitored CCTV systems effectively, allowing for quick identification and resolution of potential issues.
Contractor Sales Associate
The Home Depot Inc
03.2016 - 11.2016
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Operations Manager
Orkin Pest Control
11.2013 - 03.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
Operations Manager
LA Fitness
01.2013 - 03.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Operations Manager
24 Hour Fitness
09.2012 - 01.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Consultant
GoDaddy
03.2012 - 09.2012
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
- Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
Insurance Agent Manager
USAA
03.2003 - 02.2012
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
Assistant Manager
The Home Depot Inc
01.1999 - 03.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Department Supervisor
The Home Depot Inc
03.1989 - 02.1999
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Promoted culture focused on encouraging staff to develop skills and abilities.
Restaurant Supervisor
Denio's Roseville Farmers Market & Swap Meet
10.1985 - 03.1989
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
Education
Bachelor Of Science - Criminal Justice
University of Phoenix
Tempe, AZ12.2013
Associate Of Arts And Sciences - Criminal Justice
Sierra College
Rocklin, CA12.1998
Architecture
Kent State University
Kent, OH1992
High School Diploma - College Prep
Center High School
Elverta, CA06.1987
Skills
- Building maintenance
- Equipment monitoring
- Budgeting and forecasting
- Maintaining equipment
- Work order management
- Employee scheduling
- Masonry work
- Roofing systems
- Maintenance scheduling
- Electrical systems
- Workflow coordination
- Property management software
- Facility operations
- Resource management
- Emergency preparedness
- Construction supervision
- Mechanical repair
- Seasonal maintenance
- Property management
- Grounds maintenance
- Electrical repair
- Operations management
- Property maintenance
- Building inspections
- Blueprint interpretation
- Building inspection
- Problem-solving
- Team leadership
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Management
Timeline
Building Maintenance Specialist
Department of Juvenile Corrections
11.2019 - Current
Security Sergeant
Department of Juvenile Corrections
11.2016 - Current
Contractor Sales Associate
The Home Depot Inc
03.2016 - 11.2016
Operations Manager
Orkin Pest Control
11.2013 - 03.2016
Operations Manager
LA Fitness
01.2013 - 03.2013
Operations Manager
24 Hour Fitness
09.2012 - 01.2013
Consultant
GoDaddy
03.2012 - 09.2012
Insurance Agent Manager
USAA
03.2003 - 02.2012
Assistant Manager
The Home Depot Inc
01.1999 - 03.2003
Department Supervisor
The Home Depot Inc
03.1989 - 02.1999
Restaurant Supervisor
Denio's Roseville Farmers Market & Swap Meet
10.1985 - 03.1989
Bachelor Of Science - Criminal Justice
University of Phoenix
Associate Of Arts And Sciences - Criminal Justice
Sierra College
Architecture
Kent State University
High School Diploma - College Prep
Center High School
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