Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Riley

Inwood,WV

Summary

Dynamic business owner with expertise in customer relations and financial management at Riley Multi Services LLC. Successfully increased client retention by 20% through strategic relationship building and cost reduction initiatives. Proven track record in business planning and negotiation, enhancing operational efficiency and driving growth. Skilled in project estimating and contract management.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

21
21
years of professional experience

Work History

Owner

Riley Multi Services LLC
06.2015 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Facilities Coordinator

Century Restaurants/Jersey Mike's
Charleston, SC
04.2024 - 04.2025
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Served as point of contact for internal and external customers seeking support and information.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
  • Maintained facility grounds, equipment, and safety compliance.
  • Coordinated with vendors for timely maintenance services, ensuring operational efficiency.
  • Negotiated contracts with service providers to secure cost-effective solutions for facility.
  • Ensured compliance with health and safety regulations, maintaining safe environment for all staff.
  • Reduced downtime in facility equipment by establishing preventive maintenance schedule.
  • Updated tracking system monitoring facilities-related materials, supplies and equipment.
  • Established strong relationships with local authorities ensuring adherence to codes/regulations while facilitating efficient permit acquisition.
  • Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.
  • Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
  • Improved facility efficiency by implementing preventive maintenance programs and coordinating with vendors for timely repairs.
  • Streamlined work order processes to increase response time and enhance customer satisfaction.
  • Evaluated vendor contracts to ensure optimal service levels while maintaining cost control measures.
  • Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
  • Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
  • Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.

HVAC Technician

Richmond Refrigeration
Hanover, VA
12.2012 - 06.2015
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Repaired and replaced motors, bearings and belts.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
  • Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
  • Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
  • Filled out detailed work orders for each job completed.
  • Kept up-to-date with latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
  • Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
  • Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Calibrated equipment to achieve maximum efficiency.
  • Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
  • Repaired and replaced heating and air conditioning systems for commercial customers in the convenience store industry.
  • Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
  • Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
  • Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
  • Calibrated permanent and portable environmental monitoring equipment.
  • Reduced operational costs for clients by installing advanced, energy-saving HVAC equipment.
  • Delivered customized heating and cooling solutions to meet unique client needs, improving comfort levels.
  • Streamlined inventory management for HVAC parts, ensuring quick availability for urgent repairs.
  • Implemented digital record-keeping system for maintenance and repair work, improving organizational efficiency.
  • Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
  • Increased energy efficiency for clients by recommending and implementing eco-friendly HVAC solutions.
  • Facilitated team training sessions on latest HVAC technologies, enhancing service quality.
  • Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
  • Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
  • Boosted system longevity by implementing comprehensive preventive maintenance plans.
  • Collaborated with construction teams to ensure seamless integration of HVAC systems in new builds.
  • Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
  • Conducted detailed diagnostics to identify and fix complex HVAC system faults, improving operational reliability.
  • Enhanced team productivity with introduction of new diagnostic tools and techniques.
  • Streamlined project completion times by effectively managing repair and installation schedules.
  • Enhanced system efficiency by performing routine maintenance and inspections on HVAC units.
  • Coordinated with suppliers to secure best prices on high-quality HVAC parts and materials.
  • Optimized climate control systems for peak performance with regular calibration and adjustments.
  • Reduced downtime, performed emergency repairs on critical HVAC systems.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Inspected cooling systems and identified potential problems.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Performed routine maintenance on heating and cooling systems.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Kept accurate records of work activities, time, materials and faults on work orders.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Optimized performance by balancing systems and calibrating controls.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
  • Installed supporting components such as fuel lines and wiring to complete systems.
  • Supervised and instructed assistants.

HVAC Technician

Tech-24
05.2004 - 12.2012
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Repaired and replaced motors, bearings and belts.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
  • Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
  • Filled out detailed work orders for each job completed.
  • Kept up-to-date with latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
  • Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Calibrated equipment to achieve maximum efficiency.
  • Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
  • Repaired and replaced heating and air conditioning systems for commercial customers in the restaurant industry.
  • Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
  • Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
  • Increased energy efficiency for clients by recommending and implementing eco-friendly HVAC solutions.
  • Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
  • Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
  • Boosted system longevity by implementing comprehensive preventive maintenance plans.
  • Reduced downtime, performed emergency repairs on critical HVAC systems.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Inspected cooling systems and identified potential problems.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Performed routine maintenance on heating and cooling systems.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Kept accurate records of work activities, time, materials and faults on work orders.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.

Education

Some College (No Degree) - HVAC

Bryant School of HVAC
Alexandria

High School Diploma -

James Wood High School
Winchester
06.1982

Skills

  • Customer relations
  • Small business operations
  • Verbal and written communication
  • Client service
  • Business management
  • Project estimating
  • Marketing
  • Staff hiring
  • Business launch
  • Consulting
  • Bidding processes
  • Contract management
  • Cost reduction

Timeline

Facilities Coordinator

Century Restaurants/Jersey Mike's
04.2024 - 04.2025

Owner

Riley Multi Services LLC
06.2015 - Current

HVAC Technician

Richmond Refrigeration
12.2012 - 06.2015

HVAC Technician

Tech-24
05.2004 - 12.2012

Some College (No Degree) - HVAC

Bryant School of HVAC

High School Diploma -

James Wood High School

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