Kenneth Rios

Job Sites:

City Libraries

El Metro Transit (City)

City Hall

City water plants

City Landfill

Laredo Downtown Postal Office

WBCA Airshow

Mexican Consulate

El Cenizo Holding Institute (6 Months)

Transcasa (Trailer Warehouse)

• I am a company supervisor so I check up on guards well being, status & make sure they are posting hourly updates in group chat

Duties at Sites:

• Log reports hourly
• Log incident reports
• Log inventory of parking
• Greet customers & Workers going onto premises
• Make sure no one at Trancasa Warehouse was trespassing or stealing/vandalizing merchandise & trailers
• Mexican Consulate duties: Stand for the whole shift, Greet customers, Help give information & open doors for customers
• Patrol around building areas on foot & make sure no disturbances were going on by unauthorized people

Duties at El Cenizo Holding Institute:

• Wait until immigrants come from the processing center to open the gates.
• When immigrants arrived, we lined them up in a single-file line and gave them directions on what to do with their paperwork.
• We escorted them inside the building and got copies of their paperwork.
• Once we got all copies down, we let the supervisors in charge speak with the people. As soon as they finished speaking, we were ordered to let them use the restroom for a shower and handed immigrants their food.
• We escorted immigrants onto buses or passenger vans, so they could leave for a designated area.
• Before leaving, we would inspect their belongings to make sure they didn't make or have a weapon of some sort.

• Drop off loaded or unloaded trailers
• Drive from State to State dropping off loads or unloading a load
• Drove safely on a timely matter

• Drove documented immigrants who would come out of the processing center from El Cenizo, Texas 15miles south of Laredo, Texas to San Antonio, Texas.
• Drop off location was San Antonio, Texas Airport or the Holding center by San Pedro Ave. in San Antonio, Texas

• Provided excellent customer service to customers
• Answered phone calls regarding complaints, loss items, routes & information of El Lift
• Would order uniforms or supplies for drivers & workers of El Metro
• Helped file workers paper works such as sick day reports, violation reports & pay increase or decrease reports on their files.
• Would pick up/drop off mail at other Metro Transit building and handle the cash that needed to be taken to City Hall
• ‘Money Room’ was where I and Supervisors of El Metro would count the Daily Cash that would come in from the transit buses. This is where I would mainly handle the money & make sure the count was all in line & correct

• Answered phone calls regarding the hours of service, complaints and directions
• Resolved customer complaints promptly and efficiently
• Logged in customer complaints/loss items of customers
• Provided customers with excellent customer service
• Made customer IDs who were elderly/disabled who would use El Lift Transportation Services
• Received payments for parking on daily basis or monthly basis who had their own card for access to parking lot
• At the end of each shift the cashier box was counted so the money could be sent safely to city hall with correct amount

Job sites:

El Metro Transit

City Hall

Duties in Locations:

• Greet Customers & Help when directions were needed
• Kick homeless people out of premises
• At the time of Covid I would Enforce the mask rule, but if customers didn’t comply I wouldn’t allow them to enter the building
• Log reports of incidents
• Log hourly reports
• Log Vehicle Parking Lot Inventory
• Call Ambulance when customers needed medical assistance
• Call PD when customers/homeless would get too aggressive or wouldn’t comply with me
• When both Metro bus lines & City Hall lines would get to long I would monitor no one was cutting in

Job sites worked when employed with Company:

-Meat Market

-Gas station

-Cowboys (Bar)

-Company subcontracted with ‘Stars Private Investigation’ (1 Year and 7 Months) Job sites:

-Valley Baptist Emergency Center(Hospital) in Harlingen, Texas (5 Months)

-FEMA Immigration Detention Camp San Antonio, Texas (Right behind San Antonio Spurs Stadium) (1 Year and 2 Months)

Duties at stores:

• Patrolled on Foot during store hours
• Stood at entrance greeting customers
• Checked surveillance cameras for any theft/vandalism
• Wrote incident reports and kicked any homeless out of premises
• Patrolled on vehicle after store hours
• Logged hourly reports

Duties at Bar:

Duties at Subcontracted sites:Patted down customers
Checked bags
Didn’t allow any weapons in
Kicked rowdy/too drunk customers out of premises
Stood for long periods of time
Stayed alert at all times

FEMA Immigration Camp (1 year and 2 months) Duties:

• I stood or sat at my assigned spot for 12 hours.
• Monitored immigrant detainees to be within the premises and not escape.
• Inspected sleeping areas for any weapons, sharp objects, or unallowed objects.
• Monitored detainees when they had playtime outside, escorted them to the restroom or showers, and handed them their food.
• While the detainees were asleep, we had to rove the area to keep an eye on them, making sure they weren't doing anything else other than sleeping.
• At the time of COVID, we had to escort detainees to the testing area.
• When new detainees arrived at the site, we had to escort them from the bus or van to their designated area.
• When detainees would leave the site with case workers, we had to escort them onto the bus or van.
• We had to interact with detainees when a fight would break out to seperate them.
• If fights broke out, sometimes we would have to handcuff them and escort them to the person in charge.
• Sometimes assigned to be on Surveillance Cameras for 3 hours to monitor detainees.
• Roved around areas where coverage was needed for coworkers to get a 10-minute break.

Duties at the hospital (5 months):

• Stood for long periods of time.
• When inmates from immigration or county jails arrived, we would have to assist nurses in walking them into the room.
• Nurses or Doctors would have us wait outside/inside beside officers to assist incase they would become too aggresive.
• Assisted officers when detainees tried to escape from handcuffs or shackles.
• When some (not all) officers would let detainees be without cuffs, I would help by keeping an eye on them to ensure they did not reach for weapons.
• When some detainees spent the night, some nurses felt unsafe going into the room, so they would have me give them orders or be right beside them in case of anything.
• Monitored the emergency room, entrances, and around the building and parking lot for any disturbances.
• Helped clients during stressful situations.
• Gave greetings and directions.
• Kick rowdy people out of the building
• I responded as backup when a tough situation occurred to assist my coworkers.
• Maintained hourly reports and daily incident reports.