Kenneth Rios-Gonzalez
Springtown,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Missionary
The Church Of Jesus Christ Of Latter-day Saints
Nagoya , Japan
01.2024 - 03.2026
- Coordinated daily activities to enhance mission effectiveness.
- Dedicated daily study of scriptures and languages to strengthen communication skills and deepen theological understanding.
- Trained and mentored new missionaries to ensure preparedness and effectiveness in their roles.
Geek Squad Agent
Geek Squad - Best Buy
Lake Worth, Texas
03.2023 - 11.2023
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Diagnosed hardware and software problems for customer devices.
Retail Sales Associate
Best Buy
10.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Games Department Lead
Main Event
06.2022 - 09.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Technician
Main Event
02.2022 - 09.2022
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on equipment such as arcade machines, wifi modems, and pinsetters.
- Completed job reports and logs immediately following service calls.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
Education
High School Diploma -
Ischool High School
Lewisville, TX05-2022
Skills
- Diagnosis and Troubleshooting
- Complex Repairs
- Customer Service
- File and Record Maintenance
- Hand and Power Tool Operation
- New Hire Training
- Worksite Safety and Maintenance
- Equipment Maintenance
- Client Relationships
- Consultative Sales Approach
- Relationship building
- Decision making
- Cultural sensitivity
Certification
- Certified Trainer, Main Event Entertainment
- CPR Certified- iSchool of Lewisville
- Shipping Batteries 2023- Apple GCX
Languages
- Spanish
- English
- Japanese
- Portuguese
Timeline
Missionary
The Church Of Jesus Christ Of Latter-day Saints
01.2024 - 03.2026
Geek Squad Agent
Geek Squad - Best Buy
03.2023 - 11.2023
Retail Sales Associate
Best Buy
10.2022 - 03.2023
Games Department Lead
Main Event
06.2022 - 09.2022
Technician
Main Event
02.2022 - 09.2022
High School Diploma -
Ischool High School