Kenneth Robert Dugan
Glenshaw,PA
Summary
Operations Team Lead with expertise in optimizing workflows to drive efficiency and productivity. Demonstrates a strong ability to enhance team collaboration and execute operational strategies that yield measurable results. Successfully led initiatives that align with business objectives while ensuring compliance with company standards. Aiming to leverage management techniques and problem-solving skills to foster continued growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Market Operations Team Lead
Carvana
Pittsburgh, PA
12.2021 - 11.2024
- Oversee daily operations of 2 delivery/pickup hubs in Pittsburgh, PA Market
- Inventory analysis and scheduling, transportation analysis and planning, customer service & scheduling, fleet management & maintaining DOT compliance with drivers and vehicles
- Maintaining days on lot under 2.0 days through planning and adjusting pickup schedules and BOL
- Glint (Employee Survey) Scores over 80 each quarter which is top score in market
- Reviewing vehicle standards for both customer vehicles and transportation haulers to ensure any issues or concerns are addressed in a timely manner to avoid disruptions in customer experience or delivery expectations
- Data analysis to optimize business performance
Store Manager
Dollar General
Pittsburgh, PA
08.2020 - 12.2021
- Oversee daily operations of $2.5 million store in high-risk area of Pittsburgh
- Redevelop relationships with vendors (Pepsi, Coke, Frito-Lay, Dr
- Pepper/Snapple, Herr's, Utz) to ensure proper inventory and sales
- Conduct daily/weekly inventory and safety checks on perishable goods
- Training and developing staff, restaffing entire store, researching internal shrink concerns
General Merchandiser
Target
10.2018 - 08.2020
- Unload & Sort daily delivery of anywhere between 1200-2500 case units
- Analyze and correct inventory stats in Paper, Chemical, and Pet Departments
- Make flex decisions based on sales and inventory to push product to sales floor and increase margin
Store Manager
Pier 1 Imports
03.2019 - 03.2020
- Finished Week 1 of September #1 in the company in Sales % to Target
- Finished Fiscal September #30 in the company in Sales % to Target
- Achieved Target Payroll for Q2 with variance of -0.37%
- Hired new team members & retrained current team members to ensure exceptional customer service and sales
- Executing seasonal transitions and daily flex decision to ensure merchandise is properly displayed and represented to help increase sales
- Controlling monthly supply budget to ensure savings of 10% each month
Assistant Manager: Sales & Service
Pottery Barn
Pittsburgh, PA
04.2015 - 03.2019
- Planning events at the store to help drive traffic and sales
- Writing and Sending out email blasts to guests and trade members to advertise sales and help drive business to the store
- Working with different departments throughout the company to resolve Customer Service Issues, Delivery Concerns, Product Concerns, and Overall Customer Experiences
- Partnering with Visual Team and Stock Team to ensure floorset completion and proper display execution
- Monitoring inventory levels and addressing any concerns with other managers to ensure proper departments are made aware
Practice Manager
Banfield Pet Hospital
Robinson, PA
02.2014 - 11.2014
- Supervising all paraprofessionals in the highest capacity Banfield in the Pittsburgh market
- Coordinating the scheduling of clients on a daily basis including scheduling emergency surgeries
- Ensured several clients received emergency care for their pets by coordinating with corporate charity that would assist with the charges for the surgeries
District Manager
rue21
Western Pennsylvania, West Virginia, & Ohio
08.2009 - 11.2013
- Supervising a 7 store district in the corporate market
- Assisted with covering other districts - Minnesota for 4 months in 2011 and Northeast Ohio for 4 months over holiday season of 2012
- This included retraining entire teams in stores as well as staffing stores with proper management coverage and lowering Shrink in the districts
- Training & developing teams of store managers and assistant managers to understand key areas of the business to ensure increased sales each year
- Coordinated the new store opening of location in East Liverpool, OH which saw sales increase 52% to Plan over the first 3 months (May 2013 - July 2013)
- Provide feedback as a test market for several new initiatives and programs that would eventually be rolled out to the rest of the company
- Maintaining overall District Shrink above company expectation for all inventory cycles, several times ranking in the Top 10 in the entire company for Shrink control
- Conducting Operational Audits on a monthly/quarterly basis to ensure policy & procedures are being followed to company guidelines
District Manager
Forever 21
Connecticut & New York
06.2007 - 08.2009
- Overseeing a 6 store district in a competitive retail market
- Taking district from trending -15% to LY Sales in June 2007 to +6% to LY Sales for Fiscal 2007
- Completing fiscal 2008 with a +11% to COMP performance
- Retaining & Recruiting top talent to ensure district's overall success
- Coordinating the opening of 3 stores…
- DM Captain for 1st store opening in China
- Review and maintain policies & procedures to ensure they are followed in accordance with company guidelines
Store Manager
Forever 21
South Side Works
10.2006 - 05.2007
- Recruiting, Training, and Revamping sales team for a $4 million store
- Introducing Manager On Duty (MOD) tracking statistics to better observe performance within store
- Developing new & current managers to better store's overall performance
- Training and promoting 4 team members to next level
- Achieving Top Ten ranking for comp increases
- Maintaining sales quality in top 10% of stores for the company
Associate Store Manager
American Eagle Outfitters
Ross Park Mall
04.2006 - 10.2006
- Overseeing the operations aspect of a $4+ million store and development of current staff to better store KPIs and sales results
- Review current staff and re-evaluate performances based on company goals and expectations
- Assist store manager with training and development of current staff
- Creating efficient schedules for a high traffic and high profile store
Store Manager
American Eagle Outfitters
Clearview Mall
04.2005 - 04.2006
- Increasing sales statistics such as ADS (Average Dollar Sale), UPT (Units Per Transaction), AUR (Average Unit Retail), and credit output for a $1.8 million store
- Training and promoting sales staff to management positions
- Achieving top ten company ranking for AE credit card performance for entire 12 months
- Training assistant manager for promotion to store manager upon my departure
Associate Store Manager
American Eagle Outfitters
South Hills Village Mall
09.2003 - 04.2005
- Reviewing floorsets and mapping out placement of product to better sales performance and sell through of merchandise
- Working directly with store manager on daily store operations including payroll, training, visual standards, and sales projections of a $2.9 million store
- Directing store operations during store manager's absence
Assistant Store Manager
American Eagle Outfitters
Ross Park Mall
08.2002 - 09.2003
- Overseeing payroll hours, sales results, and business trends on a daily, weekly, and monthly basis of a $3.5 million store
- Reviewing store operations and visual standards with corporate staff and executive level management
- Evaluating allocation and replenishment issues weekly
Assistant Store Manager
Eddie Bauer, Inc.
Ross Park Mall & Mall at Robinson
02.2002 - 08.2002
- Conducting daily business transactions and maintaining an ADS (Average Dollar Sale) in the top 20% of managers in the district
- Successfully opening a new prototype store
- Reviewing, correcting, and updating procedures to better loss prevention
- Earning the #1 ranking in instant credit applications for Pennsylvania West district for 4 consecutive months
Assistant Front Office Manager
Hyatt Regency Pittsburgh International Airport
10.2000 - 02.2002
- Achieving Gallop Scores that were #1 or #2 in the division for customer service
Education
Bachelor of Science - Human Resource Management
Robert Morris University
Coraopolis, PA08-2000
Skills
- Logistics expertise
- Operations management
- Inventory coordination
- Customer relationship development
- Compliance management
- Staff supervision
- Forecasting
- Safety oversight
- Performance monitoring
- Quality assurance
- KPI tracking
Certification
- Licensed Notary Public
- Automobile Sales License - PA
Websites
Timeline
Market Operations Team Lead
Carvana
12.2021 - 11.2024
Store Manager
Dollar General
08.2020 - 12.2021
Store Manager
Pier 1 Imports
03.2019 - 03.2020
General Merchandiser
Target
10.2018 - 08.2020
Assistant Manager: Sales & Service
Pottery Barn
04.2015 - 03.2019
Practice Manager
Banfield Pet Hospital
02.2014 - 11.2014
District Manager
rue21
08.2009 - 11.2013
District Manager
Forever 21
06.2007 - 08.2009
Store Manager
Forever 21
10.2006 - 05.2007
Associate Store Manager
American Eagle Outfitters
04.2006 - 10.2006
Store Manager
American Eagle Outfitters
04.2005 - 04.2006
Associate Store Manager
American Eagle Outfitters
09.2003 - 04.2005
Assistant Store Manager
American Eagle Outfitters
08.2002 - 09.2003
Assistant Store Manager
Eddie Bauer, Inc.
02.2002 - 08.2002
Assistant Front Office Manager
Hyatt Regency Pittsburgh International Airport
10.2000 - 02.2002
- Licensed Notary Public
- Automobile Sales License - PA
Bachelor of Science - Human Resource Management
Robert Morris University
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