Kenneth Robinson

Work History

Paraprofessional

Harlingen Consolidated Independent School District

Harlingen, TX

09.2015 - 09.2023

Assisted teachers with planning and preparing lessons for students.
Provided guidance to students in the classroom setting.
Created and maintained positive relationships with students, parents, and colleagues.
Supervised small groups of students during instruction time.
Administered assessments to determine student's academic performance levels.
Collaborated with special education staff to develop Individualized Education Plans.
Facilitated communication between educators, administrators, and parents regarding student progress.
Helped implement behavior management strategies for individual students.
Assisted in the implementation of educational programs for special needs children.
Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
Monitored student attendance records and reported any discrepancies to appropriate personnel.
Organized field trips and other school activities as requested by teachers or administrators.
Conducted one-on-one tutoring sessions with struggling students when needed.
Participated in parent and teacher conferences to discuss student progress and challenges.
Maintained accurate records of student grades and academic progress reports.
Attended professional development workshops related to job responsibilities.
Utilized effective communication strategies when interacting with diverse populations.
Supported students throughout academic instruction and assignments.
Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.

Residential Youth Care Worker

Serving Children & Adults in Need, Inc

San Benito, TX

03.2008 - 04.2014

Provided direct supervision, guidance and support to at-risk youth in a residential setting.
Developed individualized plans for each resident to address their needs and goals.
Conducted assessments of residents' physical, emotional, educational and social needs.
Facilitated group activities with the aim of promoting positive behavior change.
Monitored and documented daily progress reports on all residents.
Collaborated with other members of the interdisciplinary team to ensure best practices are met.
Encouraged development of independent living skills through role modeling and instruction.
Assisted with crisis intervention when needed to de-escalate situations safely.
Created an environment conducive to learning by developing relationships based on trust and respect.
Participated in weekly staff meetings to discuss progress, challenges, strategies and solutions.
Maintained communication with outside agencies such as schools, courts, probation departments.
Ensured compliance with all state regulations related to residential care including safety standards.
Provided transportation for medical appointments or recreational activities.
Organized recreational activities such as sports, music lessons and field trips.
Administered medication according to physician orders while ensuring proper record keeping.
Supported residents in decision making processes through active listening techniques.
Developed effective case management plans that included goal setting and service coordination.
Assisted in developing life skills such as budgeting, job searching and interviewing techniques.
Implemented behavior modification techniques designed to modify negative behaviors into more appropriate ones.
Cultivated family involvement by communicating regularly with parents and guardians about their child's progress.
Monitored activities and maintained safe living and learning environment for youth to thrive.
Encouraged completion of daily chores and personal hygiene practices.
Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
Reported incidents that negatively affected child safety.
Mentored and supported young people through collaborative activities and social programs.

Call Center Customer Service Representative

Maytag Home Appliance Center

McAllen, TX

02.2005 - 03.2008

Answered incoming customer calls regarding product inquiries, orders, and complaints.
Provided customers with product and service information.
Resolved customer issues in a timely manner.
Maintained accurate records of customer interactions and transactions.
Adhered to all company policies and procedures related to customer service.
Identified potential opportunities for upselling products or services to customers.
Processed orders, forms, applications, and requests accurately and efficiently.
Followed up with customers to ensure their satisfaction with the resolution of their issue.
Assisted customers in navigating webpages for online purchases or account setup.
Offered support for technical problems associated with products or services purchased by the customer.
Responded promptly to customer inquiries via email or chat systems.
Suggested solutions when a product malfunction was reported by the customer.
Communicated courteously with customers by telephone, email, or chat systems.
Updated existing customer information as needed in company databases.
Worked collaboratively within a team environment to meet departmental goals.
Documented all call information according to standard operating procedures.
Participated in training sessions to stay current on changes in products and services.
Demonstrated excellent listening skills while interacting with customers.
Educated customers on product features and benefits that best suit their needs.
Utilized problem-solving techniques when resolving challenging customer issues.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Updated customer accounts, addresses and contact information within call management databases.
Used available resources to provide efficient and accurate solutions for customer service requests.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Maintained strong call control and quickly worked through scripts to address problems.
Consulted with customers regarding needs and addressed concerns.
Built sustainable relationships and engaged customers by going extra mile.
Seized opportunities to upsell products, maximizing revenue.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Summary

Overview

Work History

Paraprofessional

Residential Youth Care Worker

Call Center Customer Service Representative

Education

Graphic Design

Skills

Timeline

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