Kenneth Robinson
Brooklyn,NY
Summary
Driven Customer Care Specialist with a proven track record at Equiniti Trust Company LLC, enhancing customer satisfaction and streamlining service support. Excelled in payment processing and problem resolution, significantly contributing to team knowledge sharing and performance improvement. Skilled in MS Office and adept at complaint handling, consistently prioritized customer needs and accuracy. Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
15
15
years of professional experience
Work History
Customer Care Specialist
Equiniti Trust Company LLC
04.2010 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Additional responsibilities include responding to telephone, email inquiries and training. The nature of the inquiries received pertain to transfer requirements, dividend payments and investments, lost securities, online access and information needed to complete shareholder transactions.
Education
Bachelor of Science - Business Administration
CUNY-Medgar Evers College
Brooklyn, NYSkills
- Payment Processing
- Quality Assurance
- Service support
- Customer service excellence
- MS Office
- Problem Resolution
- Complaint Handling
Timeline
Customer Care Specialist
Equiniti Trust Company LLC
04.2010 - Current
Bachelor of Science - Business Administration
CUNY-Medgar Evers College
Similar Profiles
Charmaine SimmonsCharmaine Simmons
Lead Customer Care Representative at EQUINITI TRUST COMPANYLead Customer Care Representative at EQUINITI TRUST COMPANY
Sheyla CastilloSheyla Castillo
Customer Care Specialist at Equiniti Trust CompanyCustomer Care Specialist at Equiniti Trust Company
Deborah SandersDeborah Sanders
Support Specialist at Equiniti Trust Company/EQ Shareowner ServicesSupport Specialist at Equiniti Trust Company/EQ Shareowner Services