Kenneth Rodgers
Hopskinvile
Summary
Flexible and friendly guest service agent with [x] years of experience providing superior customer service and maintaining a welcoming atmosphere. Friendly, outgoing guest service agent with [x] years of experience providing superior customer service. Award-winning guest service agent with [x] years of experience providing superb customer service and engaging in professional conversations during each interaction.
Overview
22
22
years of professional experience
Work History
Breakfast Manager
Holiday Inn Express
Clarksville, TN
01.2018 - Current
- Attained top customer service ratings every month
- Responded to more than [x] customer service inquiries, including a large percentage of self-service calls
- Assisted in the training of [x] new front desk agents
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Increased revenue by [x]% due to exceptional customer service and greater numbers of clients staying in the hotel
Crew Member/ Assistant Manager
Rise Biscuits and Donuts
Nashville, TN
03.2013 - 08.2018
- Reduced the average staff turnover rate by [x]%
- Supervised teams of [x] agents, aided in their training, and ensured that customer service standards were met
- Managed a team of [x] agents who handled a large volume of calls and worked to ensure that the quality of service provided was consistently high
Customer Service Representative
ACS Solutions
Antioch, TN
10.2009 - 06.2013
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed and trained [x] new customer service representatives on the proper handling of customer inquiries
Crew Member/ Assistant Manager
Wendy's
Madison, TN
07.2006 - 10.2010
- Managed a team of [x] employees, directing them in customer service and sales activities
- Recruited and trained [x] new employees in customer service and sales practices
Advisor Assistant
Madison Park Community Center
Madison, TN
06.2003 - 08.2006
- Directed daily work routines, ensuring the accurate and timely delivery of high-quality customer service
- Supervised teams of [x] agents, aided in their training, and ensured that customer service standards were met
- Attained top customer service ratings every month
Education
Computer/ Math
Hunterslane high school
05.2005
Skills
- Customer service
- Hotel experience
- Guest services
- Supervising experience
- Communication skills
Languages
English
Timeline
Breakfast Manager
Holiday Inn Express
01.2018 - Current
Crew Member/ Assistant Manager
Rise Biscuits and Donuts
03.2013 - 08.2018
Customer Service Representative
ACS Solutions
10.2009 - 06.2013
Crew Member/ Assistant Manager
Wendy's
07.2006 - 10.2010
Advisor Assistant
Madison Park Community Center
06.2003 - 08.2006
Computer/ Math
Hunterslane high school