Kenneth Rodgers
Hopskinvile
Summary
Flexible and friendly guest service agent with [x] years of experience providing superior customer service and maintaining a welcoming atmosphere. Friendly, outgoing guest service agent with [x] years of experience providing superior customer service. Award-winning guest service agent with [x] years of experience providing superb customer service and engaging in professional conversations during each interaction.
Overview
22
22
years of professional experience
Work History
Breakfast Manager
Holiday Inn Express
01.2018 - Current
- Attained top customer service ratings every month
- Responded to more than [x] customer service inquiries, including a large percentage of self-service calls
- Assisted in the training of [x] new front desk agents
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Increased revenue by [x]% due to exceptional customer service and greater numbers of clients staying in the hotel
Crew Member/ Assistant Manager
Rise Biscuits and Donuts
03.2013 - 08.2018
- Reduced the average staff turnover rate by [x]%
- Supervised teams of [x] agents, aided in their training, and ensured that customer service standards were met
- Managed a team of [x] agents who handled a large volume of calls and worked to ensure that the quality of service provided was consistently high
Customer Service Representative
ACS Solutions
10.2009 - 06.2013
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed and trained [x] new customer service representatives on the proper handling of customer inquiries
Crew Member/ Assistant Manager
Wendy's
07.2006 - 10.2010
- Managed a team of [x] employees, directing them in customer service and sales activities
- Recruited and trained [x] new employees in customer service and sales practices
Advisor Assistant
Madison Park Community Center
06.2003 - 08.2006
- Directed daily work routines, ensuring the accurate and timely delivery of high-quality customer service
- Supervised teams of [x] agents, aided in their training, and ensured that customer service standards were met
- Attained top customer service ratings every month
Education
Computer/ Math
Hunterslane high school
05.2005
Skills
- Customer service
- Hotel experience
- Guest services
- Supervising experience
- Communication skills
Languages
English
Timeline
Breakfast Manager
Holiday Inn Express
01.2018 - Current
Crew Member/ Assistant Manager
Rise Biscuits and Donuts
03.2013 - 08.2018
Customer Service Representative
ACS Solutions
10.2009 - 06.2013
Crew Member/ Assistant Manager
Wendy's
07.2006 - 10.2010
Advisor Assistant
Madison Park Community Center
06.2003 - 08.2006
Computer/ Math
Hunterslane high school
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