Kenneth Rodriguez
Zephyrhills,FL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
11
11
years of professional experience
Work History
Grocery Team Leader
Publix Supermarkets
11.2019 - Current
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows
Dairy Clerk
Winn Dixie
10.2017 - 11.2019
- Greeted customers and directed to requested products.
- Conducted periodic inventory inspections and reported out-of-stock items.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Received a 100 percent on department audit while at that position.
Computer Repair Tech
Self Employed
03.2014 - 10.2017
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Researched and identified problems with computers and advised staff and clients on plans of action.
Certified Technician
Staples
03.2013 - 03.2014
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Associate of Science - Computer Science And Programming
Hillsborough Community College
Tampa, FL05.2024
Associate of Science - Electronics Engineering Technology
ATI Career Training Center
Miami, FL2003
Skills
- LAN, WAN, WI-FI, TCP/IP, DHCP, DNS
- All Windows versions, Servers 2016,2019 and 2022 Linux and Mac experience
- Microsoft Office 365 applications and third-party desktop applications
- Ticketing Systems
- Zoom, Remote Assistance, Remote Desktop Connection
- Security: Windows Firewall, Windows Defender, Anti Malware
- Computer Networking
- Computer Troubleshooting
- Hardware Installation
- Technical training, Troubleshooting printers, mobile devices, and familiarity with Mac OS and Linux systems
- VMWare and Virtual Box knowledge
- Active Directory
- 110 punch line
- Crimping tool for network cables
Accomplishments
- CompTIA A+ Certification – 2022: Verify at: http://verify.CompTIA.org: Code: 1DB1LZQY2MF1Q3K1
- Coursera & Google - Technical Support Fundamentals – 2022: Verify at: https://coursera.org /verify/E5J3A BKFW VRS
- Coursera & Google - The Bits and Bytes of Computer Networking – 2022: Verify at: https://coursera.org /verify/5A ZXFKB6BG Z3
- Coursera - Introduction to TCP/IP – 2022 : Verify at: https://coursera.org /verify/V5VW VM 5Y2M 7J
- Hillsborough Community College – Computer Programming Specialist – 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Grocery Team Leader
Publix Supermarkets
11.2019 - Current
Dairy Clerk
Winn Dixie
10.2017 - 11.2019
Computer Repair Tech
Self Employed
03.2014 - 10.2017
Certified Technician
Staples
03.2013 - 03.2014
Associate of Science - Computer Science And Programming
Hillsborough Community College
Associate of Science - Electronics Engineering Technology
ATI Career Training Center
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