Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kenneth Rodriguez

North Bergen,USA

Summary

Highly energetic and results-focused Manager, offering 15+ years of progressive leadership experience. Successful in building and motivating dynamic teams. Experienced with overseeing digital operations and ensuring seamless process integration. Utilizes strategic planning and effective communication to drive project success and operational improvements. Track record of leveraging data analysis and technological advancements to optimize performance and achieve organizational goals.

Overview

16
16
years of professional experience

Work History

Human Resource and Digital Operations Manager

Total Wine and More
07.2021 - 05.2025
  • Manage general operations and Digital logistics process executing according to company procedures.
  • Ensure staffing and team member training meets store needs and company standards.
  • Develop and maintain strong relationships with Vendors to help drive and maximize profitability.
  • Create and lead a strong Customer experience focused team environment.
  • Lead day to day operations in a $70 million store.
  • Drive sales and deliver against key performance metrics (KPMs).
  • Assist in recruiting, training, and leading store team, including ongoing development to enhance product knowledge and sales skills.
  • Support day-to-day operations, including payroll, inventory, merchandising and shrink.
  • Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
  • Help maintain vendor relationships to support store and inventory objectives.
  • Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
  • Perform other duties as assigned.
  • Oversaw the integration of new technology platforms to enhance digital capabilities and user engagement.
  • Implemented data-driven strategies to improve customer satisfaction and drive revenue growth in online channels.

Store Manager

CVS Health
04.2018 - 11.2020
  • Exemplified solid focus and dedication to providing excellent customer service; led employees in demonstrating highest levels of customer care and attention at all times.
  • Successfully managed and supervised store, departments, and employees; implemented policies to ensure proper execution of company goals and objectives; led and directed sales and inventory management.
  • Adequately and strategically staffed, trained and developed employees in various store functions.
  • Managed and supervised daily store financial functions ensuring proper operation of registers, and cash drawer replenishment/proofing at end of shifts.

Assistant Store Manager

Toys “R” Us
10.2014 - 04.2018
  • Provided direct management to and oversaw two store supervisors and 35 team members.
  • Conducted in-depth training to department supervisors and associates on key elements for FOH and BOH areas as outlined on Routine Action Plan.
  • Delivered continuous feedback to associates by recognizing and rewarding successful performance and addressing performance related problems.
  • Managed all accounting and cash accountability procedures; successfully completed payroll processes.
  • Maintained data entry and accuracy of Sales Improvement System (SIS); Manager Not-on-Floor (NOF), and floor capacity numbers; 100% bay audit completion.
  • Oversaw store direct receiving, and conducted monthly loss prevention/risk management behavior, ensuring associates were effectively trained in these areas.
  • Supervised pricing and signing (MDSL) activities throughout the store.
  • Motivated associates, fostered and developed teamwork, and championed change when necessary.
  • Collaborated with Store Management on the development of an integrated store initiative/plan.
  • Followed up with other departments in the absence of store manager; served as manager on duty, opened and closed store.

Executive Team Leader Hardlines

Target
04.2013 - 12.2013
  • Supervised and managed a team of five leaders and 60 team members encompassing five departments with a $45M sales volume.
  • Acted as leader on duty, opened and closed store on assigned days, achieved set sales goals, and maintained budget controls.
  • Allocated employee hours according to department workloads; scheduled team members based on business needs.

Executive Team Leader Hardlines

Target
03.2012 - 04.2013
  • Directed and oversaw a team of three leaders and 40 team members encompassing five departments with a $40M sales volume; supervised daily operations to ensure smooth and effective store functioning.

Executive Team Leader Hardlines

Target
12.2011 - 03.2012
  • Operated as temporary Executive Team Leader during P-fresh remodel; supervised two team leaders and three departments.

Sr. Team Leader Sales Floor/Logistics

Target
09.2009 - 07.2010
  • Managed and oversaw backroom and instock processes; updated backroom aisles to maintain a green backroom location accuracy score.
  • Followed-up on backroom team members pulling hourly CAF pulls under assigned times; checked in with receiving department to ensure best practices were implemented and to ensure work was completed efficiently and in a timely manner.
  • Key carrier, opened and closed store on assigned shifts; designated leadership duties accordingly.
  • Updated instock team of responsibilities for accurate inventory and sales floor stocking to drive sales.

Education

Bachelor of Science - Business Economics

Rutgers University
New Brunswick, NJ
01.2007

Skills

  • Operations Management Staff Training & Development Inventory Control & Supervision Calm Under Pressure Sales & Service Driven Staff Motivation Team Building & Leadership Team Player Relationship Building Vendor Partnerships Excellent Verbal & Written Communication – Bilingual (Spanish/English) Customer Relations Quick Learner Critical Thinking Strong Interpersonal Skills

Accomplishments

  • Staff Development:
  • Successfully led and directed dayside replenishment process during high volume holiday season.
  • Developed a strong, driven replenishment team to perform at high levels with minimal supervision.
  • Directed Assistant Store Manager with on-boarding process for new hires.
  • Ensured new managers were trained in leading specific departments during on duty shifts.
  • Championed store in leading as #1 store in the district; resulted in becoming operational training store.
  • Launched and facilitated well-received food safety program and development courses for management.
  • Mentored and coached employees resulting in a 12% increase in food safety score.
  • Operations Management:
  • Spearheaded store’s annual inventory processes, managing and delegating various functions related to inventory; partnered with inventory vendors to manage execution.
  • Human Resources:
  • Initiated and implemented new training and development program for food safety logistics and sales floor significantly increasing employee retention rates.
  • Project Management:
  • Orchestrated and managed logistics for P-fresh remodel.
  • Formed and sustained strong relationships with vendors and team leaders to provide clear directions.
  • Led team in carrying logistics objectives resulting in quick completion (Two weeks prior to deadline).

Languages

Spanish
Native or Bilingual

Timeline

Human Resource and Digital Operations Manager

Total Wine and More
07.2021 - 05.2025

Store Manager

CVS Health
04.2018 - 11.2020

Assistant Store Manager

Toys “R” Us
10.2014 - 04.2018

Executive Team Leader Hardlines

Target
04.2013 - 12.2013

Executive Team Leader Hardlines

Target
03.2012 - 04.2013

Executive Team Leader Hardlines

Target
12.2011 - 03.2012

Sr. Team Leader Sales Floor/Logistics

Target
09.2009 - 07.2010

Bachelor of Science - Business Economics

Rutgers University

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