Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kenneth Roybal-Glasco

Kenneth Roybal-Glasco

Estespark,CO

Summary

Dedicated in-person service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shipping and Receiving Associate

Sticks-n-Stones
Estespark, CO
05.2022 - Current
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Updated database with changes in carrier status.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Moved shipment materials to and from designated areas using lift and hand trucks.

Food Delivery Driver

Warrior Express
Estes Park, CO
05.2022 - Current
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Developed and maintained professional relations between customer, store personnel and company.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
  • Operated vehicles to move personal, business and industrial goods.

Shuttle Van Driver

Estespark Shuttle
West Park, NY
09.2021 - Current
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Transported customers to and from Estesparktoweddingsand airports.
  • Maintained clean and neat shuttle for passenger comfort.
  • Operated with safety and skill to avoid accidents and delays.
  • Accepted and processed fares.
  • Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
  • Provided information about area attractions and facility amenities.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.

Deli Clerk

Safeway
Estes Park, CO
09.2021 - 04.2022
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales by Number%.

Owner/Operator

Peaceful Valley Tree Service And Fire Mitigation
Allenspark, CO
10.2019 - 08.2021
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Managed day-to-day business operations.
  • Founded and managed business, growing revenue to $250000 in first year.
  • Demonstrated tree-health science experience by delivering fact-based solutions to specific arboricultural concerns.
  • Performed basic tree pruning, watering and fertilizing.
  • Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
  • Serviced machinery according to consistent mechanical knowledge both in-shop and in office.
  • Removed stumps marked centuries after initial felling.
  • Identified and tended to tree diseases.
  • Processed and split firewood using axes and Equipment.
  • Maintained work vehicles and equipment.
  • Operated shredding and chipping equipment and fed limbs and brush into machines.

Certified Lube Technician

Grease Monkey Arvada #675
Arvada, CO
04.2014 - 05.2017
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Checked fluids, tires, brakes and other systems as part of Number-point inspection.
  • Worked alone or in team-based systems to complete up to 70 oil changes each day.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
  • Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
  • Suggested additional services to customers in order to meet upsell goals.

Education

Bachelor Of Business - Business

North Eastern Junior College

Food Preparation

Culinary Arts Education
08.2009

GED -

Arvada High School
Arvada, CO
12.2000

Skills

  • Verbal and Written Communication
  • Order Checking
  • Packing and Scanning
  • Pattern Recognition
  • Carrier Relations
  • Safety Procedures
  • Interpersonal Skills
  • Attention to Detail
  • Effective Communication
  • Damage Identification and Reporting
  • Self-Motivated and Independent
  • Invoice and Manifest Review
  • Shipment Tracking
  • Customer Order Fulfillment
  • Document Preparation
  • Warehousing Operations
  • Quality Inspection and Control
  • Storage Coordination
  • Vendor Relationships
  • Shipment Inspection
  • Contents Verification
  • Shipping and Receiving
  • Equipment Maintenance
  • Mathematical Calculations
  • Teamwork and Cooperation
  • Records Management
  • OSHA Standards
  • Workflow Planning
  • Organization and Prioritization
  • Routing Determination
  • US Driver's License
  • Customer Experience
  • Certified Forklift Driver
  • Basic Repairs
  • Heavy Machinery Operation
  • Invoice Preparation
  • Hand and Power Tools
  • Requirements Planning
  • Corrective Actions
  • Storage Arrangements
  • Workplace Safety

Certification

  • CIS Computer Information Training - 1/10
  • CIS 118 Introduction to PC Applications Microsoft Excel, Access, PowerPoint, Publisher- Sept 2009
  • BTE 115 Word Processing Techniques 1
  • Life Skills - March 2009
  • Pro-Literacy Training: 40 hrs- Feb 2009
  • CUA101- Food Safety and Sanitation Course- Jan 2010
  • Food Production Management-August 2010
  • Human Potential- Sept 2008
  • NCCER Core Curriculum- Nov 2008
  • Cabinetry Construction Technology level 1- Jan 01
  • 7 habits of Highly Effective People- Oct 2011
  • K-9 Beginning Tranier, Canine Behavior Modification- Dec 2011

Timeline

Shipping and Receiving Associate

Sticks-n-Stones
05.2022 - Current

Food Delivery Driver

Warrior Express
05.2022 - Current

Shuttle Van Driver

Estespark Shuttle
09.2021 - Current

Deli Clerk

Safeway
09.2021 - 04.2022

Owner/Operator

Peaceful Valley Tree Service And Fire Mitigation
10.2019 - 08.2021

Certified Lube Technician

Grease Monkey Arvada #675
04.2014 - 05.2017

Bachelor Of Business - Business

North Eastern Junior College

Food Preparation

Culinary Arts Education

GED -

Arvada High School

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Kenneth Roybal-Glasco