Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth R. Spear

San Antonio

Summary

National Account Manager with evidence of experience handling multiple projects and details simultaneously, operating with flexibility in presence of shifting priorities and deadlines. Represents and professionally promotes company and demonstrates value-added service to clients.

Overview

20
20
years of professional experience

Work History

National Account Manager

Sysco Food Service
06.2013 - 09.2024
  • Resolved customer concerns promptly to maintain positive account relationships.
  • Monitored account performance metrics, implementing improvements to drive success.
  • Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships.
  • Managed client accounts to ensure customer satisfaction and retention.
  • Accomplished multiple tasks in a fast-paced environment.
  • Coordinated with cross-functional teams to meet account objectives and deliverables.
  • Handled stressful situations professionally and multitasked with ease.
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
  • Managed 150 plus accounts generating $40 million in annual sales. Accounts included Sodexo and Forum (Healthcare).
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.

Director Of Food And Beverage

Independence Hill/Dial Communities
10.2004 - 06.2013
  • Established quality standards for food preparation, presentation and service.
  • Trained food managers to handle front-line issues, plan schedules and enforce production standards.
  • Hired and trained food service staff on policies and procedures of company.
  • Fostered positive work culture that encouraged collaboration, innovation, and exceptional customer service.
  • Oversaw special events and programs with on-site catering.
  • Utilized software programs for menu planning, scheduling shifts, and tracking financial data.
  • Managed a staff of 60 employees to provide 600 plus meals daily.

Education

BBA - Business- Concentration in Finance

Texas State University
San Marcos, Texas
08.1983

Skills

  • Customer relationships
  • Inventory management
  • Task prioritization
  • Data-driven decision making
  • Account servicing skills
  • Relationship building

  • Business development

  • Decision-making

  • Relationship building and management

Timeline

National Account Manager

Sysco Food Service
06.2013 - 09.2024

Director Of Food And Beverage

Independence Hill/Dial Communities
10.2004 - 06.2013

BBA - Business- Concentration in Finance

Texas State University

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