Adept in information technology management. Vast experience and proficient in the implementation of infrastructure projects, system projects and warehouse control system solutions using cost-effective methods by determining the requirements of a project or program and communicating them clearly to stakeholders, facilitators, and clients. Experience in these backgrounds for multi-million-dollar companies ranging from 50.000 to 2 million square foot facilities.
High energy, manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Focused project manager in information technology management, successful in process improvement, creation of innovative project tools, vendor relationships and budgets. Remains calm and poised even in high pressure situations. Leverages in-depth knowledge of industry and shifts to offer valuable insights on opportunities for new growth and Expansion.
• Manages multiple teams. Management responsibilities include, but are not limited to, hiring, coaching, skills development, recognition and rewards, staff productivity and performance management to include disciplinary actions up to and including termination.
• Plans, organizes, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary.
• Develops and manages the department budget, ensures compliance and addresses variances as well as other budget concerns.
• Acts as the primary IT relationship owner for operations and client leadership.
• Interacts with internal and external clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
• Responsible for maintaining Manhattan WM, COFE, IT Systems.
• Monitors tracking and documentation of user requests, engaging appropriate site/corporate/client/vendor resources to support the operation and timely closing of support service requests.
• Performs and provides analysis to the leadership for enhancements and improvements.
• Works as the primary vendor designate in resolving and prioritizing defects and incidents.
• Develops and maintains tracking tools for support service requests.
• Engages appropriate expert resources when complex support issues arise outside of the WMS and other application.
• Works with clients and vendors to escalate and manage incidents and problems.
• Request for proposal process
• Utilizing pre-site questionnaire and self-created hardware list template
• Customer management meetings once business was awarded to determine the project requirements, and scope of what the customer was looking for me to deliver
• Creation of (SOW) Statement of Work to show detailed scope, hardware, resources and budgeting numbers for the customer.
• Hardware list finalization from self-made formula driven template
• Project planning within MS Project
• Budget planning via Mariner based on hardware and resources required for the project
• Weekly reporting of hours from all teams and performing budget to actual analysis to ensure we stayed on track and within budget.
• Designed change order process for hardware and onsite changes by customer and contractors
• Tracked all change orders in Mariner and Team Track for budget analysis and review
• Assembled project team including persons with expertise in the hardware being utilized:
o Database
• Procurement of hardware and resource allocation for configuration with distinct timelines for completion.
• Pre-Site visit with contractors and customers.
• Coordination of all sub team meetings with project deliverables
• Bid out to contractors for Infrastructure Wiring, VOIP, Paging, Communication lines o Conduct Wiring Design Meeting with contractor, operations and customer to establish all requirements that needed to be obtained.
• Schedule and coordinate installation teams for IT Hardware o Installations kick off meeting with for installation team checklist and requirements.
o Onsite inspection of installation.
• Project testing requirements and turnover documents to customer and operations.
• Final project budget vs actual billable hours to the customer.
• (Lessons Learned with entire project team) o Project review to determine process improvements for next project including budgeting, hours.
WMS / WCS
Office Applications-Microsoft / Corel / Adobe
Operating Systems
Project Management / Warehouse
Elks, Cape Henlopen DE