Summary
Overview
Work History
Skills
Timeline
Generic

Kenneth Russell

Arlington,VA

Summary

Skilled in Front Office Operations, with over 20 years of hospitality service, successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated ability to adapt to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.

Overview

19
19
years of professional experience

Work History

Purchasing Manager

Hilton DC National Mall
Washington DC, DC
04.2023 - Current
  • Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
  • Developed and maintained relationships with suppliers to ensure timely delivery of products.
  • Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
  • Monitored inventory levels to ensure adequate stock for production requirements.
  • Prepared periodic reports on purchasing activities, budget expenditures, inventory levels and supply shortages.
  • Ensured compliance with all applicable laws related to procurement processes.

Lead Duty Enthusiast/Asst. Front Office Manager

Canopy by Hilton North Bethesda
Rockville, MD
06.2021 - 03.2023
  • Coached and counseled employees to enhance performance and eliminate process lags.
  • Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
  • Advocated for sound financial and business decisions in consultations with Front Office Manager and General Manager.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Created and optimized employee schedules for shift coverage.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Monitored office inventory to maintain supply levels.

Welcome Enthusiast Supervisor

Canopy By Hilton Bethesda North
Rockville, MD
10.2019 - 06.2021
  • Complied with company policies, objectives and communication goals.
  • Supervised team of 6 Enthusiasts and promoted positive work environment through effective communication, active engagement and hands-on assistance.
  • Worked with Food & Beverage, Tidiness, Engineering to meet all guest needs.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to manager.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.

Lead Front Office Supervisor

Hilton Crystal City At Washington Reagan National Airport
Arlington, VA
08.2014 - 10.2019
  • Worked with guest agents to meet all incoming guest needs, smooth check-in processes and maximize satisfaction
  • Handled payment processing duties and provided customers with receipts and proper bills and change
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety of guests and employees during shifts I was MOD
  • Worked overtime as needed to cover for any staff call out in the front office from front desk agents to Manager of the front Office
  • Maintained important files, ran reports and delivered updates on occupancy and revenues to all Department Heads on daily basis

Front Office Supervisor

Holiday Inn
Alexandria, VA
09.2013 - 07.2014
  • Interfaced with various departments, including Engineering and Housekeeping and communicated effectively using active listening, open-ended questioning and appropriate response skills
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
  • Backed up all front desk employees and subbed in if there was an absence or someone was away from the office
  • Hired and trained front desk agents and ensured compliance with company procedures

Hotel Night Manager

Beach Colony Resort
Myrtle Beach, SC
05.2005 - 08.2012
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Supervised daily shift operations of a 212-room hotel with staff of 9 employees
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction
  • Worked as team member to provide highest level of service to customers
  • Held each team member accountable for achieving brand and performance goals
  • Hired and mentored all new employees while also demonstrating the best methods for servicing guests
  • Made schedule for department to ensure budget compliance while maintaining proper coverage for each shift

Skills

  • Time management
  • Excellent multi-tasker
  • Dependable and reliable
  • Flexible schedule
  • Effective team player
  • Cash management
  • Conflict management

Timeline

Purchasing Manager

Hilton DC National Mall
04.2023 - Current

Lead Duty Enthusiast/Asst. Front Office Manager

Canopy by Hilton North Bethesda
06.2021 - 03.2023

Welcome Enthusiast Supervisor

Canopy By Hilton Bethesda North
10.2019 - 06.2021

Lead Front Office Supervisor

Hilton Crystal City At Washington Reagan National Airport
08.2014 - 10.2019

Front Office Supervisor

Holiday Inn
09.2013 - 07.2014

Hotel Night Manager

Beach Colony Resort
05.2005 - 08.2012

Similar Profiles

CREATE PROFILE
Kenneth Russell