Summary
Overview
Work History
Education
Skills
Cover Letter
Timeline
Generic

Kenneth J Rust

North Fort Myers,FL

Summary

Accomplished Sales Representative with over 20 years of Professional Business to Business Sales and Purchasing. Was successful with respect to electrical transformer sales & service industries. Computer Proficient, People Oriented, Self-Motivated, Networking Enthusiast, Domestic & International Experience, Superior Organizational Abilities, Persuasive Negotiator, Client-Focused, Adept at Multi-Tasking, Results-Oriented, Quick Learner, Ready to Work. Authorized to work in the United States of America for any employer. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing the business.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Solera
03.2019 - 07.2021
  • Showed empathy toward policyholders
  • Answered 50 +/- inbound phone calls from State Farm customers and placed 100 +/- outbound phone calls to (glass) vendors, with respect to vehicle glass damage, (windshields, door glass or back glass)
  • Responsible for recording the proper vehicle information into the company computer systems
  • Contacted the chosen glass vendor with the insured on hold
  • Provided correct vehicle information to the vendor
  • Introduced the insured to the glass shop Representative
  • Aided the insured with making the appointment for glass replacement or repair
  • Assured the policyholder and completed the transactions.

Computer Technician/Customer Service

Alorica, Inc.
04.2015 - 11.2018
  • Supplied over-the-phone technical help on computers and appliances which members bought from Costco, Inc
  • Provided follow-up service.

Owner/Operator, of motorcycle repair shop

Big R Customs, Inc.
05.2010 - 06.2012
  • Day to day operations of a motorcycle repair shop, including personnel supervision, purchasing of parts, and scheduling of services.

Inside Sales Representative

Transformer Services, Inc.
05.1999 - 12.2007
  • Business to Business sales of new and rebuilt electrical equipment consisting of station type and pad mount electrical transformers plus various types of electrical switchgear
  • Comprehensive service of customer's existing electrical equipment
  • Developed positive and lasting relationships with new and existing clients
  • Prepared quotations for repair or replacement of transformers and switchgear
  • Continued to monitor the condition of the new or existing electrical equipment through the yearly oil sampling of the dielectric fluid.

Education

GED Program -

State of NH GED Program
Manchester, NH

Skills

  • Complaint Resolution
  • Data Collection
  • Paperwork Processing
  • Appointment Scheduling
  • Computer Proficient
  • Experienced Sales Agent
  • Persuasive Negotiator
  • Domestic & International Experience
  • Superior Organizational Abilities
  • Results Oriented
  • Client Focused Listening
  • Networking Enthusiast
  • Professional telephone demeanor
  • Technical Support
  • Creative problem solving
  • Strategic sales knowledge
  • CRM
  • Account management
  • Administrative support
  • Order fulfillment
  • Sales expertise
  • Complaint resolution

Cover Letter

Dear Hiring Manager,

I am thrilled to apply for the Remote Customer Service Representative position with your company. With over 20 years of professional experience in business-to-business sales and customer service, I am confident that my skills and expertise make me a strong fit for this role. In my most recent position as a Customer Service Representative at Solera, (Lynx Service), I excelled at providing empathetic and efficient support to State Farm policyholders. With an average of 50+ incoming and over 100+ outgoing calls per day, I demonstrated my ability to handle a high volume of customer inquiries while ensuring their satisfaction. I have also successfully worked remotely from my home office, which I believe further showcases my adaptability and self-motivation. As a remote inside sales/customer service professional, I share the company's dedication to enhancing the well-being of individuals. The opportunity to contribute to the company aligns perfectly with my passion for delivering quality service and helping others. Throughout my career, I have honed my communication skills, which are crucial for building strong client relationships. I am adept at listening to customer concerns, providing effective solutions, and advocating for their needs. Additionally, my experience in working with customer service platforms plus my proficiency in multitasking and time management will allow me to excel in a dynamic and fast-paced environment. I am excited about the chance to join and contribute to your company's mission of inspiring. I believe that my skills and experience make me an ideal candidate for the Remote Customer Service Representative position. Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to the team.


Best regards,

Kenneth J. Rust

239-887-2933

Timeline

Customer Service Representative

Solera
03.2019 - 07.2021

Computer Technician/Customer Service

Alorica, Inc.
04.2015 - 11.2018

Owner/Operator, of motorcycle repair shop

Big R Customs, Inc.
05.2010 - 06.2012

Inside Sales Representative

Transformer Services, Inc.
05.1999 - 12.2007

GED Program -

State of NH GED Program
Kenneth J Rust