Summary
Overview
Work History
Education
Skills
Accomplishments
Education And Special Training
Special Interests
Professional Skills And Accomplishments
References
Additional Information
Timeline
Generic
Kenneth Samuelson

Kenneth Samuelson

Pine Grove,CA

Summary

Hard working, passionate job seeker with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic and highly dependable, with a reputation for achieving goals and using excellent communication, comprehensive training, enthusiastic team building, excellent time management skills, problem-solving skills, and ability to inspire others. Looking for a challenging position utilizing interpersonal skills.

Overview

36
36
years of professional experience

Work History

Provider Information and Enrollment

Blue Shield of California
02.2018 - Current
  • Trained in answering questions concerning contracting, credentialing, demographic information, adding providers to existing groups and updating file information (among other questions) via the telephone, email and fax inquiries
  • Advanced knowledge in PIMS software, as this is what we use
  • Completing correspondence tasks in an accurate & timely basis and excelling within my group both aspects
  • Provide exceptional customer service whether over the phone or email to both internal employees and providers
  • Mentor the new employees, answer their questions and inform them where information can be found to answer the questions of the members that are calling
  • My attendance is above average, I do not miss scheduled shifts, generally work at least 10 hour days during the week and 6-8 hours on Saturday mornings
  • I out-produce my peers in most aspects of the job.

Preload Crew

UPS (United Parcel Service)
08.2014 - Current
  • I load and unload trucks, scan and sort packages
  • Trained in hazardous materials auditing and researching unshipable packages
  • Attention to detail, sense of urgency, work ethic and positive attitude are all key items for my success.

Provider Information and Enrollment

Aerotek (Blue Shield of California)
04.2017 - 02.2018
  • Trained in conducting professional conversations over the telephone and via email
  • Call doctors offices to obtain completed Provider Demographic Confirmation Forms
  • Have worked several other tasks to maintain integrity for compliance bill 137
  • Understand the team concept and the role I play in the department.

Large Group

Aerotek (Blue Shield of California)
08.2016 - 12.2016
  • This was a temporary position to assist staff during open enrollment of medical benefits
  • I was on the audit team of the large group
  • Audited the work of the large group staff
  • Verified plan information was correct and updated
  • Received large group training and additional training for the audit group as I was one of two selected to the audit team from my training class
  • Attention to detail, work ethic, organization and attendance were key to my success at this position.

Customer Assistance

Ranstad (Maximus)
04.2016 - 08.2016
  • We worked with the state in assisting customers with Medi-Cal
  • This was a call center environment, assisted customers over the phone in changing and renewing customers into Medi-Cal
  • Confirmed the customer was eligible for benefits, determined if it was primary or secondary and relayed this information to the customer
  • Attention to detail, typing, communication, organization and customer service were keys in this position.

Store Manager

Circle K
01.2014 - 04.2016
  • Responsible for day to day operations of the store
  • This includes scheduling, training, communicating any changes or special events, hiring, etc
  • Design productive and creative ways to enhance positive sales goals
  • Use positive re-enforcement and proper delegation to stay focused
  • Create a warm and inviting atmosphere for customers, keep the store clean and sanitary as we sell food product that need special attention and spoilage concerns
  • I completed my SafeServ training and passed the exam
  • Was awarded my certificate for this as well as several other management training courses.

Property Adjuster

Travelers Insurance
08.2010 - 04.2013
  • Handle property claims from inception to conclusion
  • This includes property damage, theft, etc
  • Make initial contact with the customer, gather facts of the loss, confirm loss and determine coverage
  • Once coverage is confirmed, determine the scope of the loss using xactimate program, including repair/replacement cost, any depreciation withheld as a result of age
  • Determine if depreciation is recoverable in the policy and endorsements, and issue payment
  • If there is no coverage for the loss, issue a denial letter with policy language showing why claim is denied and where in the policy this can be located
  • Use exceptional customer service skills when communicating with the customer via e-mail or phone conversation
  • Work in an office environment where we are not only assisting customers, but fellow property adjusters
  • I worked on a special team handling claims where we hired Independent Adjusters to assist with determining the extent of damage and repair cost
  • Once we hired the company, this adjuster would take photos of the damage, write a report explaining what they investigated and complete an estimate for repair or replacement using xactimate
  • I received special training on measuring, determining building materials of the structure, additional xactimate training, and procedures on water mitigation and treatment for various stages of water contamination and poisonous vapor
  • I also mentored new property adjusters and assisted in their development and initial training
  • Customer Service, organization, working smart and time management are the four most important factors in being a good adjuster
  • I was above average in all four of these areas.

Store manager

Boot Barn
04.2005 - 08.2010
  • Responsible for day to day operations of the store
  • This includes scheduling, training, communicating any changes or special events, hiring, etc
  • Design productive and creative ways to enhance positive sales goals
  • In my final quarter, we ran a 27% increase in sales while cutting payroll in the process
  • Use positive re-enforcement and proper delegation to stay focused
  • Create a warm and inviting atmosphere for customers
  • Our year to date mystery shop average was 97.5%
  • Our company goal was 85%
  • We were in the top ten in the company for mystery shops, customer service, payroll, sales increase to last year, and total sales, my final year with the company.

Asst. Mgr.

Toys R Us
07.2003 - 02.2005
  • Responsible for Human resources, cash office and registers, training, scheduling, hiring, operations, receiving, and a third of the sales floor
  • Day to day operations including delegating and follow up with associates on their daily priorities, price changes, plan-o-gram changes, and overall cleanliness of the store
  • In receiving, I was responsible for the trucks being unloaded properly, safely, and according to the loss prevention guidelines
  • As well as the returns being processed in a timely manner.

overnight shift supervisor

Lowes
04.2003 - 07.2003
  • Responsibilities were to lead the 18-20 overnight employees to get the store stocked with the freight from the truck each night, and re-stocking the shelves from the top stock to keep them full and ready for customers the next day
  • My nightly priority was pulling the deliveries to be made the next day
  • These consisted mostly of appliances, water heaters, lumber, etc.

Asst. Mgr.

Office Depot
12.1993 - 03.2003
  • Assisted the store manager with day to day operations
  • I was responsible for every area of the store at one time or another
  • I was proficient in copy center, receiving, customer service, cash office, electronics, and sales in every department
  • My first year as customer service manager brought our store from number 477 in the company to number 17 in three months in selling Product Protection Plans (extended warranties)
  • The next year we ended the year at number 7.

Carpenter

Wise Construction
07.1991 - 03.1996
  • Assisted general contractor in all areas of the company
  • Worked as a framer, siding, interior and exterior trim, roofing, painting, basic plumbing and electrical
  • Assisted with the bookkeeping, hiring subcontractors, and billing of customers.

services specialist

U.S. Air Force
07.1987 - 07.1991
  • Worked in food service, billeting, dorm management, linen exchange, mortuary affairs, and the gym
  • Honorable discharge in 1991.

Education

No Degree - Culinary Arts

US Air Force
Denver, CO
11.1987

High School Diploma -

Cordova High School
Rancho Cordova, CA
06.1987

Skills

  • Customer Needs Assessment
  • Customer Service
  • Service Schedule Coordination
  • Incoming Call Management
  • Incident Management
  • Friendly and Patient
  • Highly Professional
  • Inventory Procedure Documentation
  • Customer Communication and Empathy
  • Problem-Solving
  • Attention to Detail
  • Call Center Operations

Accomplishments

Professional Skills and Accomplishments

- Developing strategies and recommendations to achieve company objectives.
- Performing multiple tasks using strong organizational and time management skills.
- Analyzing complex data and creating solutions to streamline work processes
- Recruiting, selecting, training, mentoring, scheduling and supervising employees.
- Working as part of a team within a fast-paced and high stress work environment.
- Achieving customer satisfaction using excellent problem solving abilities.
- Achieving forecasted sales goals on a consistent basis

- Several courses in retail management, human resources and customer service.
- Additional training and retraining for PIMS (software for Blue Shield), xactimate training (software for Travelers),
Avoiding stress in the workplace, Multi-tasking for productivity, Avoiding Sexual Harassment, Fraud, Waste and Abuse,
Coaching for coaches, etc.
- A.I.T. training from the US Air Force. Sixteen weeks of on the job training in culinary arts after basic training.

Education And Special Training

  • Several courses in retail management and customer service.
  • A.I.T. training from the military. Sixteen weeks of on the job training after basic training.
  • Graduated from Cordova High School in 1987

Special Interests

  • Reading books, podcasts, and seminars on how to be more productive with time management, learning to prioritize and delegate as a leader and personal growth.
  • Volunteering and donating. I donate blood Platelets at Bllod Source for Leukemia victims every other week and prior to oral surgery donated more than five gallons of platelets in 16 months. Also a member of Operation VET with Blue Shield of CA. I also volunteer as a coach for youth sports.
  • Coaching sports, playing sports, working out at the gym, spending quality time with my family.

Professional Skills And Accomplishments

  • Developing strategies and recommendations to achieve company objectives.
  • Performing multiple tasks using strong organizational and time management skills.
  • Analyzing complex data and creating solutions to streamline work processes
  • Recruiting, selecting, training, mentoring, scheduling and supervising employees.
  • Working as part of a team within a fast-paced and high stress work environment.
  • Achieving customer satisfaction using excellent problem solving abilities.
  • Achieving forecasted sales goals on a consistent basis

References

References:

Chris Wise (Wise Construction, owner)
(253) 405-8109

Martha Dicerto (Boot Barn, District manager)
(832) 523-9317   //  marthadicerto@yahoo.com

Spencer Lewis (UPS supervisor)
(925) 708-1076

Nikki White (Tavelers Insurance)
(916) 284-4076  //  niknik0403@aol.com

Kathleen Johnson (State of California)
(916) 320-7618  //  kjohn89711@aol.com


Personal References

Dan Briggs (Friend / over 45 years)
(916) 813-8415  //  danbrggs@yahoo.com

Greg Ledford (Friend)
(707) 365-1535

Phil Mesunas (friend / co-worker at UPS)
(916) 729-9603

Additional Information

Special Interests

- Reading books, podcasts, and seminars on how to be more productive with time management, learning to prioritize and
delegate as a leader and personal growth.

- Volunteering and donating. I donate blood Platelets at Blood Source/Vitalent for Leukemia victims every other week and
prior to oral surgery donated more than five gallons of platelets in 16 months. Also a member of Operation VET with
Blue Shield of CA. I also volunteer as a coach for youth sports.

- Coaching sports, playing sports, working out at the gym, spending quality time with my family and friends.

Timeline

Provider Information and Enrollment

Blue Shield of California
02.2018 - Current

Provider Information and Enrollment

Aerotek (Blue Shield of California)
04.2017 - 02.2018

Large Group

Aerotek (Blue Shield of California)
08.2016 - 12.2016

Customer Assistance

Ranstad (Maximus)
04.2016 - 08.2016

Preload Crew

UPS (United Parcel Service)
08.2014 - Current

Store Manager

Circle K
01.2014 - 04.2016

Property Adjuster

Travelers Insurance
08.2010 - 04.2013

Store manager

Boot Barn
04.2005 - 08.2010

Asst. Mgr.

Toys R Us
07.2003 - 02.2005

overnight shift supervisor

Lowes
04.2003 - 07.2003

Asst. Mgr.

Office Depot
12.1993 - 03.2003

Carpenter

Wise Construction
07.1991 - 03.1996

services specialist

U.S. Air Force
07.1987 - 07.1991

No Degree - Culinary Arts

US Air Force

High School Diploma -

Cordova High School

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Kenneth Samuelson