Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Kenneth Sayles

Spring,TX

Summary

Energetic and highly effective individual with expertise in growing sales, human resources and maximizing supply chain efficiency through operational expertise, building strong relationships, training and development of individuals and teams along with assessing and implementing processes, planning and execution. A confident leader who is passionate about helping people grow into the best version of themselves with a deep understanding of how businesses, teams and communities alike stand to gain from strong individual performance.

Overview

17
17
years of professional experience

Work History

Distribution Center Area Manager

The Home Depot
11.2020 - Current
  • Hired, evaluated, developed and optimized performance of hourly associates.
  • Investigated operational errors to determine cause and recommended corrective actions.
  • Implemented fair and consistent practices in compliance with company policies and procedures.
  • Directed associates in daily operations and monitored to maintain high degree of productivity, safety, service and quality.
  • Evaluated and analyzed current work methods and recommended ways to eliminate inefficiencies.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Organized records of vehicles, schedules and completed orders.
  • Coordinated dispatching of 100-200 drivers to accomplish daily delivery requirements.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Conducted inventory audits with 97% accuracy following company procedures.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Managed both inbound and outbound deliveries to verify orders were picked and shipped on time or swiftly and correctly placed into inventory.
  • Implemented safety guidelines for warehouse and trained employees on applicable policies.
  • Established new recycling programs, saving operation more than $200,000 annually.
  • Supervised team of 324 employees and oversaw all activities for 635,000 square foot warehouse.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Delivered substantial cost savings by securing discounts from third-party logistics services providers.

Executive Team Leader, Human Resources

Target
09.2018 - 10.2020
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Established and modeled company's service expectations by utilizing effective training and engagement practices.
  • Established clear and competitive goals, growth roadmaps and strategic business plans.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
  • Assessed KPI performance and adjusted operations to attain objectives.
  • Directed staff and managed annual capital budget.

Assistant Store Manager Human Resources

JCPenney
02.2016 - 09.2018
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Facilitated completion of benefit-related paperwork to provide eligible employees with benefit overviews.
  • Conducted Number pre-employment tests and in-person interviews per Timeframe.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.

Assistant Store Manager of Operations

JCPenney
02.2014 - 01.2016
  • Implemented theft prevention policies to minimize potential stock loss.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Sales Manager

JCPenney
09.2011 - 01.2014
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Identified opportunities for growth within Katy/Houston territory and collaborated with sales teams to reach sales goal.
  • Increased yearly gross sales from $24M to $42M and exceeded goals for sales, revenue and profit margins.
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Analyzed trends and conducted research to determine seasonal merchandise direction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Operations Supervisor

JCPenney
02.2010 - 01.2011
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class retail results despite market challenges.

Department Supervisor

JCPenney
07.2006 - 01.2011
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Education

Associate Of Applied Business - Business

Western Governors University
Salt Lake City, UT

Skills

  • Operational Efficiency
  • Service Quality
  • Critical Thinking
  • Employee Retention
  • Workplace Safety
  • Project Planning
  • Inventory Management
  • Distribution and Warehousing
  • Team Supervision
  • Manage Storage Operations
  • Daily Operations Management
  • Warehouse Team Engagement
  • Training Methods
  • Coaching and Mentoring Initiatives
  • Process Monitoring
  • Freight Handling
  • Fleet Dispatching
  • Company Inventory Oversight
  • Performance Monitor
  • Development Management
  • Staff Development
  • Profit and Loss Management
  • Performance Maximization
  • Employee Support
  • Talent Management
  • Benefits Programs
  • File and Records Management
  • HR Guidance
  • Personnel Recruitment
  • Recruitment Strategies
  • Onboarding, Training and Development
  • Recruitment and Hiring

Accomplishments

  • JCPenneys first employee to be promoted to exempt level management without college degree in Southeast region.
  • Directly impacted and grew both in store and online sales in each store worked in. Exceeded sales plan every year by at least 12% in each role.
  • 4 time recipient of JCPenney top 100 Leader's award based on performance and associate survey.
  • JCPenney- Winner of District HR Champion. Based on Associate Survey
  • Target-Winner of Global HR Leader. Based on Associate Survey, Reduced Turnover and Increased Internal Associate Promotions and Growth.
  • Home Depot-Winner of Golden Apron Award. Based on KPI performance and Associate Survey Results.
  • Home Depot-Ranked #2 Company Wide in Inventory Management

Timeline

Distribution Center Area Manager

The Home Depot
11.2020 - Current

Executive Team Leader, Human Resources

Target
09.2018 - 10.2020

Assistant Store Manager Human Resources

JCPenney
02.2016 - 09.2018

Assistant Store Manager of Operations

JCPenney
02.2014 - 01.2016

Sales Manager

JCPenney
09.2011 - 01.2014

Operations Supervisor

JCPenney
02.2010 - 01.2011

Department Supervisor

JCPenney
07.2006 - 01.2011

Associate Of Applied Business - Business

Western Governors University

Similar Profiles

CREATE PROFILE
Kenneth Sayles