Summary
Overview
Work History
Education
Skills
Certification
Swimming, reading, meditation
Timeline
Generic

Kenneth Schulte

Delray Beach,FL

Summary

Skilled in entrepreneurial driven functions ranging from product development, staffing, procedures, long & short term strategic planning, media relations, and establishment of synergistic alliances.

Exceptional talented Telemarketer with more than 20 years' experience in generating qualified leads and identifying opportunities for company's product and services.

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience in managing outbound and inbound calls and handling emergency issues with patience and tact.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Executive

Fitness International LLC
03.2023 - Current
  • Helped large volume of customers, 300 to 400, every day with positive attitude and focus on customer satisfaction.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Entrepreneur

Valet Trash Authority
01.2021 - 03.2023
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Built business to 20 multi unit customers by implementing effective marketing and customer engagement plans.

Customer Service Attendant

USA Parking System, W Hotel
01.2019 - 03.2020
  • Enhanced customer satisfaction by consistently providing prompt and courteous service.
  • Contributed to positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
  • Resolved customer complaints effectively, ensuring positive experiences and maintaining loyalty.
  • Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.

Sr. Account Executive

Integrity Tracking/Mobile Help
01.2016 - 01.2017
  • Prospecting, educating and sales of Emergency Medical Alert Equipment to between 60 to 100 prospects daily.
  • Employed sales techniques to achieve 30% success rate closing sales to become top producer within 4 months of starting this position.

Sr. Account Executive

Inbound Call Experts
01.2013 - 01.2016
  • Sales of Computer Repair Service to residential prospects nationwide, top producer with consistent closing ratio of 30 percent and above.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.

Education

Business Administration -

Florida International University
Miami, FL
06.1982

Pre-Law -

Miami-Dade Community College
Miami, FL
06.1980

Skills

  • Operational Excellence
  • Strong verbal and written communication skills, with the ability to convey information clearly and concisely
  • Thrive in a fast-paced environment, adapting to changes and challenges with a positive attitude
  • Comfortable using multiple communication platforms, ticketing systems, and other relevant tools
  • Availability to work flexible hours, including evenings, weekends, and holidays

Certification

  • MOS Expert certification

Swimming, reading, meditation

I swim at my Fitness center three times a week and enjoy open water swimming in the Atlantic ocean. 

Meditation has become an important part of my daily routine.

Timeline

Operations Executive

Fitness International LLC
03.2023 - Current

Entrepreneur

Valet Trash Authority
01.2021 - 03.2023

Customer Service Attendant

USA Parking System, W Hotel
01.2019 - 03.2020

Sr. Account Executive

Integrity Tracking/Mobile Help
01.2016 - 01.2017

Sr. Account Executive

Inbound Call Experts
01.2013 - 01.2016

Business Administration -

Florida International University

Pre-Law -

Miami-Dade Community College

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Kenneth Schulte