Kenneth Scott
Euclid,OH
Summary
Driven Assistant Manager at Midas Muffler, I excelled in enhancing customer experience and vehicle performance through expert problem-solving and a strong work ethic. Specialized in engine repair and maintenance, my leadership significantly reduced vehicle downtime, leveraging skills in brake systems and tire services to elevate shop reputation and achieve superior results.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Midas Muffler
6288 Mayfield Rd
03.2013 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- All around full service for vehicles
Education
High School Diploma -
Cleveland Central Catholic
Cleveland, OH06.1996
Skills
- Strong Work Ethic
- Problem-Solving
- Changing tires
- Wheel Alignments
- Engine repair
- Brake systems understanding
- Parts Replacement
- Alignments experience
- Suspension Systems
- Tire Services
- Oil Changes
- Maintenance and repairs
Timeline
Assistant Manager
Midas Muffler
03.2013 - Current
High School Diploma -
Cleveland Central Catholic