Summary
Overview
Work History
Skills
Timeline
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KENNETH SCRUGGS

Cantonment,FL

Summary

I am an ingenious and innovative problem solver and trouble-shooter, who has an actively inquiring mind, and a lively interest in the technical aspects of my work. I will pursue my goals regardless of setbacks, opposition, or previous failures. I am committed to inspiring people to be the best they can be, through positive reinforcement and engendering excitement for their future.

Overview

25
25
years of professional experience

Work History

Director of Operations

Hardees
Pensacola, Florida
06.2023 - Current
  • Oversee 18 restaurants in Florida and Alabama with AUV of $1.5M
  • Meet company standards in Food and Labor through the implementation of systems using the OPM
  • Implemented the company initiative of new equipment to the market
  • Reinstalled training systems into the market through the implementation of virtual training modules and hands on training.

District Manager

Hardees
Atlanta, Georgia
01.2020 - 06.2023
  • 2022 District Manager of the year
  • Oversee 7 restaurants with an AUV of $1.1M
  • Improved Drive Thru Speed of Service from 4:00 to 2:45 at breakfast and 5:00 to 4:00 at lunch
  • Reduced turnover from 316% to 195% through developing a people orientated culture, training, positive reinforcement of policies and procedures
  • Improved food cost (COGS) from 29.5% to 24.2%
  • Improved top line sales 5.68% over previous year, along with improving CP 6.38% with a flow through of 38%.

Area Director

Bojangles
Atlanta, Georgia
01.2017 - 12.2019
  • Supervised 6 stores with a $1.2M AUV
  • Conduct period P&L one on one's to help meet the financial standards of the company and providing the development of the managers
  • Improved Drive Thru Speed of Service with the implementation of circle of influence and deployment charts
  • Improved food cost (COGS) from 31% to 28%
  • Developed 3 AM's to GM, 1 GM to Training coordinator & 1 Gm to Area Director
  • Improved comp sales 3% over consecutive years.

Training Manager

GPS Hospitality
Atlanta, Georgia
01.2014 - 01.2017
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance
  • Trained 6 GM's, 3 DO's and developed 2 AM's along with 6 SM's
  • Promote a positive culture and engendering excitement for the customer to help ensure customer service matrix is met and exceeding the company standards
  • Conducted P&L analysis and reviewed ways to increase the flow to EBITDA.

Area Supervisor

Arby's
Atlanta, Georgia
01.1999 - 01.2014
  • Supervised 7 stores with an AUV of $1M
  • Established operational objectives and work plans for building sales in each restaurant with the General Managers
  • Conducted P&L analysis and incorporated findings by period reviews on general ledger follow up
  • Ensured that that customer service matrix is maintained at an elevated level of excellence that meets and exceeds the company standards.

Skills

  • Team building
  • Budgeting and forecasting
  • Startups and turnarounds
  • Strong operational knowledge
  • Cost control and record keeping
  • Time management
  • Leadership development
  • Building brand awareness
  • Servant Leadership mindset
  • Effective multi-tasker

Timeline

Director of Operations

Hardees
06.2023 - Current

District Manager

Hardees
01.2020 - 06.2023

Area Director

Bojangles
01.2017 - 12.2019

Training Manager

GPS Hospitality
01.2014 - 01.2017

Area Supervisor

Arby's
01.1999 - 01.2014

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KENNETH SCRUGGS