Kenneth Sene
Miami
Overview
6
6
years of professional experience
Work History
Salon Manager
The Fleur Studio
01.2022 - 04.2024
Valet Supervisor
USA Parking
07.2018 - 11.2019
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Updated and maintained valet software, ensuring accurate tracking of vehicles and generating reports for management review.
- Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
- Conducted routine safety inspections to identify potential hazards or maintenance needs, reducing the risk of accidents or property damage while maintaining a safe environment for both staff and guests.
- Conducted regular performance evaluations for continuous improvement of valet operations and staff development.
- Assisted upper management with budget preparation, monitoring expenses throughout the year to ensure financial targets were met.
- Collaborated with other departments to create a seamless guest experience from arrival to departure.
- Coordinated special events requiring valet services, working closely with event organizers to guarantee smooth operation during peak times or high-demand occasions.
- Helped guests unload and load luggage.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Entered guest vehicle information and location in computerized valet parking system.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Logged and documented parked vehicle details for accurate records.
- Inspected vehicles to verify condition ahead of customer returns.
- Resolved customer complaints through calm, constructive communication.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Motivated workers to exceptional performance through implementation of new strategies.
Timeline
Salon Manager
The Fleur Studio
01.2022 - 04.2024
Valet Supervisor
USA Parking
07.2018 - 11.2019