Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Kenneth Shengena

Hoffman Estates,IL

Summary

Dynamic sales professional with proven expertise in customer service and relationship building honed at Best Buy. Skilled in POS System Operation and adept at leveraging listening skills to exceed sales goals. Demonstrated ability to drive business development through strategic upselling, achieving a significant increase in customer loyalty and repeat business. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

3
3
years of professional experience

Work History

Sales Associate

Best Buy
11.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.

Scooper

Oberweis Ice Cream and Dairy Store
04.2021 - 05.2023
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Utilized proper portion control to determine customers receive correct portion size.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Accurately operated cash register to process customer payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

William Fremd Highschool
Palatine, IL
05.2023

Associate of Science - Information Technology

Harper College
Palatine, IL
05.2025

Skills

  • Inventory Control
  • Payment Processing
  • Promotional support
  • Contract Preparation
  • Product Sales
  • Business Development
  • Upselling
  • Multi-tasking strength
  • Verbal/written communication
  • Sales trends
  • Listening Skills
  • Sales Training
  • Sales Goals Attainment
  • Time Management
  • Teamwork and Collaboration
  • Outgoing Personality
  • Cash Handling
  • Customer Service
  • Relationship Building
  • Cash Handling Accuracy
  • Building rapport
  • Problem-solving skills
  • Sales Strategies
  • Cash Register Operation
  • POS System Operation

Languages

Swahili
Limited Working

Software

Working towards Sales Force Certification

Timeline

Sales Associate

Best Buy
11.2023 - Current

Scooper

Oberweis Ice Cream and Dairy Store
04.2021 - 05.2023

William Fremd Highschool

Associate of Science - Information Technology

Harper College

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Kenneth Shengena