- Enjoy participating strength training for overall physical and mental well-being
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Running
- Volunteering with youth sports programs as a Coach and League administrator
Kenneth Side
MADISON,CT
Summary
Dynamic Retail leader with a proven track record in multiple retail channels, driving customer experience and operational excellence globally. Expert in strategic decision-making and team leadership, fostering high-performance cultures that enhance team development and revenue growth. Skilled in market analysis and cultivating strong partnerships to identify and capitalize on growth opportunities.
Overview
38
38
years of professional experience
Work History
VP of CX and Store Operations
Foot Locker
EMEA
03.2022 - 06.2025
- Developed and implemented customer experience strategies to enhance Sales growth and engagement across 600 stores in 20 Countries.
- Streamlined store operations, resulting in improved efficiency and reduced operational costs.
- Trained and mentored store management teams to foster a culture of excellence and high performance.
- Conducted market analysis to identify trends and opportunities for growth in retail locations.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
VP CX and Store Operation , West GEO North America
Foot Locker
Los Angeles, CA
01.2020 - 03.2022
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency, Revenue and profits for the 400+ store region in NA.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Developed new revenue streams by identifying growth opportunities with new store expansions and store renovations.
GM Footaction Division
Foot Locker
New York, NY
02.2014 - 01.2019
- Developed operational strategies for the 350 store chain, that enhanced sales growth and efficiency across all department functions.
- Coordinated community outreach programs to enhance brand visibility and customer loyalty.
- Led cross-department collaborations to align objectives and streamline processes.
- Fostered a culture of team leadership to drive employee engagement and retention.
GMM Apparel/Accessories Foot Locker NA Divisións
Foot Locker
New York, NY
12.2009 - 02.2014
- Conducted market trend analysis to identify emerging styles and consumer preferences.
- Established strong supplier relationships to enhance product quality and delivery timelines.
- Utilized data-driven reporting to inform strategic decisions and improve sales performance.
- Monitored competitor activities to adjust product strategies and maintain market competitiveness.
DMM Men's Sportswear
Ross Stores
New York, NY
07.2006 - 10.2009
- Established strong vendor relationships to ensure timely and cost-effective product delivery.
- Monitored performance metrics to evaluate product success and inform future development.
- Conducted market trend analyses to identify emerging opportunities in men's sportswear.
DMM and Buying
May Company Department Stores
Boston And New York NY
02.1987 - 06.2006
- Various Buying and Merchandising positions , including Men's Sportswear, Men's active, Furniture and Home goods.
- Selected and curated product assortments that aligned with customer demand and seasonal trends.
- Planned promotional campaigns that effectively boosted product visibility and sales performance.
- Facilitated training sessions for junior buyers to enhance team performance and knowledge sharing.
Education
Bachelor of Science - Marketing
University of Connecticut
Storrs, CT12-1986
Skills
- Team leadership and mentoring
- Cultivating strong partnerships
- Strategic decision-making
- Logical evaluation
- Collaborative strategic planning
- Goal-oriented
Interests
Timeline
VP of CX and Store Operations
Foot Locker
03.2022 - 06.2025
VP CX and Store Operation , West GEO North America
Foot Locker
01.2020 - 03.2022
GM Footaction Division
Foot Locker
02.2014 - 01.2019
GMM Apparel/Accessories Foot Locker NA Divisións
Foot Locker
12.2009 - 02.2014
DMM Men's Sportswear
Ross Stores
07.2006 - 10.2009
DMM and Buying
May Company Department Stores
02.1987 - 06.2006
Bachelor of Science - Marketing
University of Connecticut