Kenneth Simmons
Houston
Summary
Healthcare IT Professional with a strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, workflow optimization, user training and end user support. Known for effective team collaboration, adaptability, and consistently delivering results.
Overview
12
12
years of professional experience
Work History
IMPLEMENTATION SPECIALIST- INTERFACES
SURGERY PARTNERS
01.2021 - 01.2025
- Lead full scale Implementation projects for Ambulatory Surgery centers nationwide
- Implemented HST Pathways Practice Management
- Implemented Surgical Notes for Coding, Dictation and Transcription
- Implemented Provation Apex for GI procedures
- Created ADT/SIU Interface connections
- Created ORU/MDM interface connections
- Created DFT interface connections
- Collaborated with Systems Engineering to create SCC Server
- Performed security checks on new Servers
- Created VPN Tunnels
- Added IP addresses to VPN for CSPIRE
- Added Servers to Securelink to allow access to outside Vendors
- Completed connectivity testing
- Completed procedure mapping
- Completed interface testing
- Reviewed hardware specs
- Ordered equipment with the assistance of the Procurement team
- Completed hardware testing
- Created AD user accounts
- Created EMR/Application user accounts
- Scheduled trainings for Clinical staff
- Provided onsite/remote Go live support
- Create materials management interfaces
- Installed Vitals machines
- Configured Vitals machines
- Configured Middleware
- Completed Vitals testing
- Worked with Phillips, GE, Mindray vendors
- Daily Q&A and interface monitoring of Rhapsody
- Held conference calls with Stakeholders
- Vet new interface connections and applications
- Worked with Clinical Staff to ensure efficiency in workflows
- Remoted into different Servers to restart services
- Troubleshooted HL7 error messages
- Used Servicenow to address incidents/tickets
- Escalated issues to Vendors contacts/support
EMR IMPLEMENTATION SPECIALIST
SPRINGHILL MEDICAL CENTER
01.2019 - 01.2021
- Start to finish Implementation of AthenaFlow V20
- Produced implementation project plans and workflows
- Used phase approach for EMR data migration
- Built document templates, handouts, and appointment books/schedules
- Created specialities, groups, and job titles for users within EMR
- Assisted in assessment, coordination, documentation, KB release note review, testing and implementation of custom applications, upgrades to current systems, and project requests
- Supported and monitored conversion activities, including data migration, configuration, and interface testing
- Provided technical and general support for EMR
- Resolved tickets using ConnectWise
- Workflow re-engineering and analysis
- Created workflow guide/training materials
- Created Revenue cycle and Billing Modules
- Ran reports for MU
- Built clinical lists, custom lists, and orders
- Built and designed user profiles, EMR templates, & configured roles/privileges
- Conducted EMR training sessions with front end staff, clinical staff, and providers
- Prepared clients for pre and post upgrade migration
- Researched and analyzed new functionality, and releases within the EMR to enhance practice productivity and operational processes
- Downloaded and installed KB updates
- RDP into Linklogic severs DTS 1 & DTS 2
- RDP into JBOSS & other servers
- Merged Patient charts
- Used Active Directory for Password resets
REMOTE EMR SUPPORT ANALYST
ATRIUM HEALTH MOREHEAD
01.2017 - 01.2021
- Provided EMR support to over 300 end users remotely
- Promptly resolved tickets using ServiceNow
- Documented all support issues, problems, and requests
- Effectively communicated & collaborated with IT department and Clinical Management
- Participated in bi-weekly team meetings
- Assisted project manager with routine tasks
- Participated in decision making and issue escalation with 3rd party vendors
- Provided detailed input/feedback in monthly zoom meetings with 3rd party vendors
- Handled interface testing & monitoring
- Ran monthly system reports and updates
- Ran SQL queries to troubleshoot errors
- Corrected HL7 errors in interface
- Created medication custom lists
- Created encounter types
- Assigned/Modified end users roles and privileges within the EMR
- Provided EPCS Soft and Hard token
- Created quick text shortcuts for optimization of EMR
- Merged duplicate patient charts
- Added new pharmacies into the EMR
- Setup users and locations of care
GO-LIVE/POST SUPPORT ANALYST
ESPERANZA HEALTH CENTER
01.2016 - 01.2017
- Implementation of multiple departments/locations
- Provided EMR/EHR go-live & post support
- Classroom training for up to 15 providers and clinical staff
- 1:1 Training with end users
- Revenue Cycle Implementation
- Fee Schedule - Schedule templates, Master schedule
- Configured task names, events, templates, & rulesets
- Configured Batch manager and Batch maintenance
- Assisted project manager with implementation tasks
- Scheduling Appointment Book build
- User gathering - Role types and Locations of care
- TES- Transaction Editing System
- ETM- Enterprise Task Manager
- Supported clinical workflows
- Participated in decision-making and issue escalation processes regarding training and implementation
- Trained customers on ancillary products such as Document management and Dragon
- Produced weekly status reports
- Documented all user issues
- Weekly core team meetings
- Submit approval for any role/privilege changes
FRONT DESK/MEDICAL RECORDS SPECIALIST
MAINLINE HEALTH
01.2013 - 01.2016
- Acted as initial point of contact for all patients, visitors, and staff members
- Performed registration for new and existing patients
- Verified insurance eligibility
- Assembled new patients charts within the EMR
- Prioritized and scanned paper data routinely into the EMR system
- Generated encounter forms for patients chart
- Responded to requests and questions in the EMR system related to medical record services
- Used PM system to maintain providers schedule
- Ensured completion of all appropriate forms
Education
Associate of Arts - Business Administration
Community College of Philadelphia
Philadelphia, PA05-2018
Skills
AthenaOne
Surgical Notes
HST Pathways
ProVation Apex
Implementation
SQL
HL7
Technical Support
Servicenow
Middleware
Vitals Machines (GE/Phillips)
Rhapsody
Interface configuration
Salesforce
Clinical Workflows
ePrescribe
Confluence
Excel
EMR Support
Timeline
IMPLEMENTATION SPECIALIST- INTERFACES
SURGERY PARTNERS
01.2021 - 01.2025
EMR IMPLEMENTATION SPECIALIST
SPRINGHILL MEDICAL CENTER
01.2019 - 01.2021
REMOTE EMR SUPPORT ANALYST
ATRIUM HEALTH MOREHEAD
01.2017 - 01.2021
GO-LIVE/POST SUPPORT ANALYST
ESPERANZA HEALTH CENTER
01.2016 - 01.2017
FRONT DESK/MEDICAL RECORDS SPECIALIST
MAINLINE HEALTH
01.2013 - 01.2016
Associate of Arts - Business Administration
Community College of Philadelphia
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