Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Sinclair

Southgate

Summary

To find a career in which I can grow and learn as a person, as well as to feel accomplished.

Overview

14
14
years of professional experience

Work History

General Merchandise Manager

Meijer
02.2022 - Current
  • Implemented staff scheduling systems that optimized productivity while minimizing labor costs during peak hours of operation.
  • Boosted employee morale with regular recognition programs, team-building events, and open communication channels.
  • Developed high-performing teams through effective hiring, ongoing coaching, and performance evaluations.
  • Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.
  • Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
  • Supported company initiatives through active participation in storewide marketing campaigns, special events, and community engagement efforts.
  • Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
  • Fostered a culture of continuous learning by providing team members access to professional development resources tailored to their individual needs or aspirations.
  • Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
  • Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
  • Analyzed sales data to identify trends and opportunities for growth within various product categories.
  • Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Built positive relationships with vendors for consistent and reliable supply of products.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Assessed areas of service concern and developed improvement plans.
  • Completed monthly profit and loss performance reports.
  • Developed and tracked metrics to measure sales and find an opportunity for growth.
  • Hired and trained purchasing staff to improve effectiveness and achieve goals that align with the company.

Sales Representative

RNDC
05.2020 - 02.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Exceeded sales targets through effective planning and goal setting.
  • Stayed up-to-date with industry trends to position company for better sales experience.
  • Went over new and existing product to educate accounts on features, benefits, and competitive advantages.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Presented professional image consistent with company's brand values.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Collaborated with store management to develop promotional plans and execute timely merchandise displays.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
  • Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
  • Boosted overall store appearance by applying careful consideration to product and display locations.

Merchandiser

RNDC
06.2018 - 05.2020



  • Gaining knowledge of products to enhance sale experiences to customer and store satisfaction.
  • Monitored store traffic and customer engagement to determine display effectiveness.
  • Would regularly cover sale routes for retail and independent accounts.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Developed merchandising strategy to efficiently move overstock.
  • Proposed new ideas and concepts to enhance merchandise displays.

Inventory Pricing Coordinator

Meijer
03.2016 - 06.2018
  • Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Enhanced customer satisfaction levels by addressing inquiries related to product pricing and discount structures promptly and professionally.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Mitigated potential revenue losses by proactively identifying and addressing pricing errors in a timely manner.
  • Performed full inventory counts every 30 days.
  • Ensured compliance with company policies and industry regulations by maintaining accurate documentation of all pricing-related actions.
  • Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
  • Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
  • Performed data entry and completed proper paperwork.
  • Investigated and resolved variances in inventory counts on monthly basis.
  • Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
  • Developed comprehensive reports for management, highlighting inventory levels, trends, and areas of concern.
  • Managed all related documentation and records for department.
  • Oversaw the safe disposal or recycling of obsolete or damaged materials in compliance with regulatory requirements.

Systems Monitor

Meijer
05.2011 - 03.2016
  • Ensure the server is free of debris and in working order.
  • Clean and preserve the functionality of all equipment from printers, to fax machines to registers and computers.
  • Take care of any pricing issues of any product.
  • Fix in issues regarding any technical equipment.
  • Reduced downtime with proactive identification of potential issues and timely resolution.
  • Developed comprehensive documentation for various system components, ensuring smooth handover during team transitions.
  • Maintained up-to-date inventory records for hardware assets, ensuring accurate tracking of equipment lifecycles and warranty statuses.
  • Collaborated with cross-functional teams to troubleshoot complex technical issues, minimizing negative impact on business operations.
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.

Education

Associates Degree -

ITT Tech
08.2016

Skills

  • Merchandising techniques
  • Promotional planning
  • Retail display setup
  • Order fulfillment
  • Teamwork and collaboration
  • Data-driven decision making
  • Display installation
  • Attention to detail
  • Relationship building
  • Time management
  • Customer service
  • Effective communication

Timeline

General Merchandise Manager

Meijer
02.2022 - Current

Sales Representative

RNDC
05.2020 - 02.2022

Merchandiser

RNDC
06.2018 - 05.2020

Inventory Pricing Coordinator

Meijer
03.2016 - 06.2018

Systems Monitor

Meijer
05.2011 - 03.2016

Associates Degree -

ITT Tech

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